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user support technician

3 months ago

Bathurst, Canada LimpideGestion Inc. Full time
  • Work Term: Permanent
  • Work Language: French
  • Hours: 35 hours per week
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • or equivalent experienceAsset languages
  • English, Middle Work setting
  • Startup company
  • Private sectorTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsType of experience
  • Call centreSecurity and safety
  • Criminal record checkWork conditions and physical capabilities
  • Work under pressure
  • Repetitive tasks
  • Sitting
  • Standing for extended periodsOwn tools/equipment
  • ComputerPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?