Analyst, Billing

2 weeks ago

Toronto, Ontario, Canada Softchoice Full time

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.

That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology.

By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement.

We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.


The impact you will have:

What you'll do:

  • Receive and analyze billing data and issue invoices to customers in accordance with company policies and procedures.
  • Consolidate invoices, split invoices, update business partners on sales contracts, add pertinent information, match customer PO, proforma invoicing, indicate extended terms when provided by credit team, currency exchange, and correct taxes based on credit or debit tax adjustment processed by tax team.
  • Credit rebills analysis and decision making regarding possible adjustments.
  • Review and obtain approval of delivery adjustments.
  • Review, define and resolve issues relating to billings.
  • Review SOWs and timecards for billing.
  • Process billings from FinancialForce to SAP.
  • Collaborate with peers and other teams' members including Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services and Billing to resolve issues.
  • Educate internal customers on policies and procedures to ensure customers are given accurate information.
  • Participate in conference calls with sales for customer enquiries and to ensure customer satisfaction with billing systems.
  • Issue credit and debit memos in accordance with company policies and procedures.
  • Reconcile revenue, costs, and margins.
  • Update pricing in sales contracts as per company policies and procedures.
  • Send cost reconciliation statements with POs to A/P team.
  • Identify and address areas of improvement on processes and procedures.
  • Participate in departmental ad hoc projects where customer service or process issues arise.
  • Provide support and backup for tracking partner invoices for teaming.
  • Assist team members in billing operation functions.
  • Provide coverage when short staffed.
  • Provide coverage on month/quarter/year ends and holidays.

What you'll bring to the table:

  • Post-secondary education in accounting or a related business curriculum or one or more professional designations.
  • 3+ years of working experience in billing.
  • Good understanding of accounting principles.
  • Very good knowledge of Excel.
  • Demonstrated problem solving and superior organizational skills.
  • Able to work independently with mínimal managerial input.
  • Receptive, detail oriented, sensitivity when engaging in potential issues, data input, and data recording.
  • Consistent demonstration of initiative, positive attitude, professional mannerisms, and commitment to personal, team and company goals.
  • Hands on experience of SAP, FinancialForce is an asset.
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.

Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.


Why people love working here:

  • We offer hybrid and remote working opportunities.
  • We offer meaningful work and opportunities for career growth.
  • Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
  • We offer an opportunity to build and grow a career in the technology industry.
  • Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.
  • Softchoice has been certified as a Great Place to Work in the United States for several years.
  • We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
  • We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging.

People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.


Require accommodation? We are ready to help:

Our commitment to your experience:

We are committed to the safety of all applicants and

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