Reservations/pbx Agent

1 week ago


Toronto, Ontario, Canada InterContinental Hotels Group Full time
Operate the PBX switchboard and answer internal and external calls. Provide guest service.

  • Upsell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for soldout periods.
  • Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
  • Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotelspecific information sheets and brochures to guests as requested.
  • Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.

We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.

Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
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