Reservations/pbx Agent
1 week ago
- Upsell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for soldout periods.
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
- Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotelspecific information sheets and brochures to guests as requested.
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.
Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.-
Reservation Agent
1 week ago
Toronto, Ontario, Canada IIQAF Full timeWe are seeking a highly organized and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will play a crucial role in providing exceptional service to our customers by handling their reservations and ensuring a seamless booking experience. ResponsibilitiesAssist customers with their reservation inquiries and...
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Reservations Agent
1 week ago
Toronto, Ontario, Canada DoubleTree by Hilton Toronto Downtown Full timeJob descriptionPosition Overview:DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Reservation Agent with a service oriented...
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Reservations Agent 1
1 week ago
Toronto, Ontario, Canada Canada Lands Company Full timeShort Summary:The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They are to provide extraordinary service and information on all CN Tower Food and Beverage products and services. They also need to be informed of all other CN Tower products services and be up to date in...
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Reservations Agent
1 week ago
Toronto, Ontario, Canada Lavelle Full timeJob descriptionWe are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast-paced hospitality venue and we are seeking someone who learns quickly, and independently and can provide a great customer...
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Reservations Agent
1 week ago
Toronto, Ontario, Canada High Volume Restaurant and Bar - King Street West Full timeWe are looking for someone who is willing to be the face of our hospitality venue and that is willing to assist our Reservations team in booking reservations. This is a full-time position. This is a fast paced hospitality venue and we are seeking someone who learns quickly, independently and can provide a great customer experience.Responsibilities: Managing...
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Toronto, Ontario, Canada The Travel Agent Next Door Full timeTravel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support and...
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Reservations - Inspire Participant
1 week ago
Toronto, Ontario, Canada FAIRMONT Full timeCompany DescriptionFor over 93 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...
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Reservations - Inspire Participant
1 month ago
Toronto, Ontario, Canada Fairmont Royal York Full timeCompany DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...
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Reservations - Inspire Participant
3 weeks ago
Toronto, Ontario, Canada Fairmont Royal York Full timeCompany DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...
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Reservations - Inspire Participant
1 week ago
Toronto, Ontario, Canada Fairmont Royal York Full timeCompany DescriptionFor over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million...
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Centralized Operations Reservations
1 week ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
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Meeting Reservations Coordinator
3 weeks ago
Toronto, Ontario, Canada Sodexo Canada Ltd Full timeReview meeting room requests in a corporate office settingCommunicate with clients over call, emails and IMProblem solve challenges with limited availabilityManage booking process, including changes, updates, and cancellationsValidate requests meet minimum criteriaAudit meeting room allocations for efficienciesGenerate reports as requiredMeet with corporate...
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Meeting Reservations Coordinator
2 months ago
Toronto, Ontario, Canada Sodexo Canada Ltd Full timeReview meeting room requests in a corporate office settingCommunicate with clients over call, emails and IMProblem solve challenges with limited availabilityManage booking process, including changes, updates, and cancellationsValidate requests meet minimum criteriaAudit meeting room allocations for efficienciesGenerate reports as requiredMeet with corporate...
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Centralized Operations Reservations
3 weeks ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Centralized Operations Reservations
2 months ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Services Agent
1 week ago
Toronto, Ontario, Canada Wyndham Hotels & Resorts Full timeDolce is now seeking a Guest Services Agent to join our team at Dolce Intl BMO Canada in Toronto, Ontario.Job Summary:Wyndham Hotels and Resorts is searching for a Front Desk Agent who will be reporting to Front Office Manager. Front Desk Agent will assist guests with any needs or questions that arise during check-in and checkout.Education & Experience:...
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Guest Service Agent
1 week ago
Toronto, Ontario, Canada Windsor Arms Hotel Full timeDescriptionWe are seeking a friendly and customer-oriented professional to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for all guests, providing exceptional service and ensuring their stay is enjoyable and memorable. Your warm and welcoming attitude will set the tone for their visit, creating a...
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Guest Services Agent
1 week ago
Toronto, Ontario, Canada Archive Hospitality Group Full timeA collection of heritage-driven, neighbourhood-centric hotels.Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people...
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Guest Services Agent
1 week ago
Toronto, Ontario, Canada Cambridge Suites Toronto Full timeWelcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto.TITLE:GUEST SERVICES AGENTMISSION:To provide service which ensures repeat visits, while providing courteous and efficient reception, information, cashiering and reservation services.REPORTING TO:FRONT OFFICE MANAGERRESPONSIBILITIES: To check in and check out hotel guests in a...
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Travel Reservations Agent French Speaker
1 week ago
Toronto, Ontario, Canada Ten Full timeLooking for French-speaking travel experts, itinerary artists and people who can create amazing experiences for our ultra-high net worth members in our reservations center, no matter how big or small the request. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just...