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Guest Services Agent
1 week ago
TITLE
:
GUEST SERVICES AGENT
MISSION:
To provide service which ensures repeat visits, while providing courteous and efficient reception, information, cashiering and reservation services.
REPORTING TO
:
FRONT OFFICE MANAGER
RESPONSIBILITIES:
- To check in and check out hotel guests in a courteous and efficient manner while adhering to the Guest Credit Policy.
- To communicate all amenity requirements, priority cleaning assignments and changes in room status to Housekeeping personnel.
- To provide impeccable guest services through complementing and communicating with all necessary departments.
- To develop and maintain a thorough knowledge of the service facilities and features of the hotel, in order to provide information in a "salesconscious" manner in response to inquiries recommend by telephone or in person, and to satisfy all other informational inquiries by reference or referral.
- To accept, confirm, modify or cancel room reservations, communicating future booking details to reservation personnel.
- To maintain guest accounts in accordance with the Guest Credit Policy, communicating all direct invoicing information and all circumstances surrounding uncollected accounts to accounting personnel.
- To execute a detailed bucket check ensuring all accounts have the proper requirements.
- To perform auxiliary tasks when required, including answering phones and attending switchboard.
- To develop initiative in decision making with aim of maximizing guest service, flexibility and qualification for advancement within the department, Hotel and the Company.
- To take proper actions within the guidelines provided in the event of any emergency situation.
- To execute all reasonable additional assignments determined by supervisory or management personnel.
Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required. You must be legally entitled to work in Canada.
Job Type:
Part-time
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends only
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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