Insurance Customer Service Representative

4 weeks ago


Victoria, British Columbia, Canada Western Coast Insurance Services Full time

Integrity | Equity | Service | Commitment

As a prominent insurance provider, Western Coast Insurance Services operates numerous locations across the country. With a dedicated team of professionals, our operations are guided by our core values: Integrity, Equity, Service, and Commitment. We strive to provide the most suitable insurance solutions to empower our clients to live with assurance.

CONTACT CENTER - INSURANCE SALES CONSULTANT

Our Insurance Sales Consultants play a vital role in addressing customer needs within a dynamic contact center environment. We seek enthusiastic team members who are committed to delivering exceptional customer service while enjoying a collaborative and rewarding workplace.

A typical day includes:

Managing incoming call volumes to ensure minimal wait times Responding to customer inquiries with a focus on resolving issues in a single interaction Identifying and maximizing sales opportunities during each call, while prioritizing customer satisfaction Efficiently accessing online resources to complete customer transactions Conducting outbound calls for policy renewals and account assessments Tailoring your sales approach based on the specifics of each call and customer needs

The skills you bring:

Level 2 General Insurance License; training and support available for unlicensed candidates A strong passion for customer service 2-3 years of experience in sales or customer service roles Excellent communication skills over the phone Proven ability to build rapport with clients

Preferred qualifications:

Experience in a call center environment Level 2 General Insurance License is preferred Previous experience in the insurance sector is advantageous Proficient in efficiently retrieving customer information Recent completion of post-secondary or vocational training

Work Schedule: Full Time – 37.5 hours/week, with flexible hours

Salary Range: Competitive salary based on experience

Note: We encourage individuals who may not meet every requirement to apply, as you may be the ideal candidate for this position or another opportunity that aligns with your skills.

At Western Coast Insurance Services, we are committed to fostering a diverse, inclusive, and authentic workplace. If you have any questions or require accommodations, please reach out.

Important: Please review our Internal Application Policy for further information.



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