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Customer Service Representative

3 months ago

Mississauga, Ontario, Canada Altis Recruitment Full time

Our client in the Real Estate Legal sector is seeking Bilingual (FRENCH) Customer Service Representatives to join their team. The position is fully remote, with the chance to switch to a hybrid work model later on. The office is based in Mississauga.

  • Standard work hours: Between 8AM-8PM, working 8-hour shifts within this timeframe. Temp to perm job opportunity. Potential for career growth within the company.
  • Pay Rate: $22.00 per hour

Primary Duties:

  • Interact with both internal and external stakeholders via different communication channels.
  • Build and maintain relationships with clients, offering exceptional customer service by handling inquiries, overseeing title insurance orders, and promptly resolving client issues.
  • Assess client needs and ensure their satisfaction.
  • Handle client complaints, suggest appropriate solutions within set deadlines, and follow up to guarantee resolution.
  • Display the ability to manage difficult clients, defuse tense situations, and tactfully resolve customer concerns professionally.
  • Perform additional assigned duties as required.

Requirements:

  • Demonstrated track record of delivering exceptional customer service.
  • Fluency in written and verbal communication in French and English.
  • Strong telephone communication and active listening abilities.
  • Highly professional attitude with a customer service focus.
  • Proficient analytical skills and independent problem-solving ability.
  • Outstanding written and verbal communication skills.
  • Exceptional multitasking, organizational, and time management skills, including meticulous attention to detail, task prioritization, and meeting deadlines.
  • Prior experience in real estate, preferably in a law firm or title insurance environment.
  • Familiarity with commercial and residential real estate practices.
  • Adaptability and a collaborative approach to working under pressure with minimal supervision to meet tight deadlines.
  • Availability for flexible shifts, including evenings, and readiness to work overtime as needed.