Ssm Team Lead

1 week ago

Calgary, Alberta, Canada Calgary Alternative Support Services Full time

Job Type:
Permanent - Full Time

Hours per Week: 40

Start Date:

Salary:

TBD

Location:
Calgary Area/Region

CAPSH is looking for a full time Team Lead to join our team at Stepping Stone Manor.

This position will be a 4 on / 4 off rotation schedule, with shifts going from 12pm (noon) until 12am (midnight) with expected availability on-call.

The Team Lead role maintains service delivery based on the values inherent in CASS's purpose statement, CASS's values, the principles of cultural proficiency, the tenets of harm reduction, and the housing first philosophy.

The Team Lead works in conjunction with the Program Coordinator to meet the mandate of CAPSH and ensure service delivery quality.

The Team Lead ensures best practices are implemented in the provision of support and advocacy, including homelessness prevention, housing stability, goal attainment and increased independence.

The Team Lead is responsible for assisting the Program Coordinator with overseeing all staff and ensuring that the case management and direct support worker team is functioning as a unit, and able to fulfill their responsibilities to the tenants in an efficient and well-supported manner.

The Team Lead provides mentorship and guidance to the case management and direct support worker team in regards to understanding roles and responsibilities.

This position also works directly with clients; providing case management services, advocating on behalf of tenants, and engage with clients to foster independence.


Key Responsibilities to:

Tenant:

  • Delivering clientcentered support services following a "housing first," and "client directed" philosophy to tenants, as part of a dedicated team
  • Following prescribed policies and procedures associated with the landlord
  • Advocate on behalf of tenants with community agencies
  • Ability to work with and serve a diverse population. Demonstrated respect and appreciation for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation
  • Ability to work with a highly diverse group of clients, coworkers, and colleagues
  • Provide support and guidance to staff to foster communication and teamwork
  • Maintain quality of services delivered, by ensuring adherence to policies and procedures as required, ensuring tenants are all held to the same standard and receive individualized supports
  • Provide case management support and guidance to staff and help to foster communication and teamwork through overseeing, and being part of, the case management process, ensuring completion of case management within a timely manner
  • Prepare, document, implement, monitor, and evaluate personalized support plans with assigned tenants and provide leadership to Case Managers in this regard
  • Work closely with Case Managers to identify potential problems and consult with leadership regarding any challenges
  • Liaise with the Program Coordinator and / or Program Director (CEO) to address challenges within the program
  • Provide input to Program Coordinator, Case Managers, and other professionals for the development of appropriate program plans
  • Model and mentor in the area of professional boundaries towards tenants, colleagues, and external stakeholders
  • Monitor tenant physical, mental health and addiction issues to better provide coaching, mentoring and support
  • Promote harm reduction and positive change with respect to addictions, substance abuse, and other potentially harmful behavior
  • Recognize, analyze and respond to potential emergencies such as aggressive/antisocial behaviours to ensure no harm comes to the tenant, the staff, other tenants or the public, utilizing conflict resolution and deescalation strategies
  • Encourage and facilitate tenant participation in decisionmaking regarding housing and goal setting
  • Mentor staff in navigation of additional support services for health and wellness, and address mental health substance abuse issues, medication management and any other risk factors that could impede maintaining permanent housing for tenants
  • Assist tenants with financial management including coordinating with the landlord
  • Connect tenants to services offered in house at Stepping Stone Manor or within the community for lowcost household items, clothing banks, and related services
  • Contribute to the evaluation of tenants' progress and preparing related reports
  • Liaise with community resources, as needed
  • Coordinate essential services for tenants, in conjunction with the Case Managers
  • Advocate for tenants who may feel challenged with discrimination in the community
  • Provide transition support for tenants moving out, and assist in welcoming new referrals
  • Liaise with landlord to address day to day maintenance issues and concerns related to eviction

Agency:

  • Attend agency and external meetings as requested by Program Coordinator
  • Represent CASS and the CAPSH program in a highly professional manner with int

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