Implementation Specialist

2 weeks ago


Montreal, Quebec, Canada GIRO Full time
Company Description

Optimization, that's our specialty And we're proud of our expertise. We leverage our collective intelligence to make an impact on people's lives by making urban mobility more efficient. Our innovative software solutions and expert services for public transport and postal operations are recognized around the world.

Working at GIRO means:

  • Being part of a Québec company that stands out internationally for the quality and effectiveness of its software solutions
  • Putting your analytical and problemsolving skills to the fore every day to resolve complex issues for our clients
  • Being at the heart of deploying GeoRoute software for our clients, who comprise some of the world's largest postal companies
  • Working in a healthy, stimulating and collaborative environment with a committed, highly qualified team around you
  • Turbocharging your career to meet your goals

Job Description:

  • Collaborate with the Project Manager in planning, coordinating and monitoring project activities and resources
  • Define and control the project scope while managing the client's expectations, in collaboration with the Project Manager
  • Conduct meetings to clarify requirements and present solutions
  • Analyse the clients' requirements so you can write the solution's specifications
  • Assess the risks and impacts of the selected solutions and make provision for integrating the software into the client's environment
  • Be able to influence others and use your expertise to lead the client and peers to accept the overall solution
  • Configure, test and document customizations of the GeoRoute software
  • Coordinate completion of tasks by different stakeholders in the project
  • Collaborate with different stakeholders (internally and at the client) from a range of fields while tasks are being accomplished
  • Ensure that the solution that you are responsible for meets quality requirements (conformity with specifications, performance, security and hardware footprint, documentation, etc.)
  • Provide the necessary support to the client while respecting the project scope
  • Follow up on the use of the software by the client to advise on how best to use it in production
  • Identify the client's training needs and prepare and deliver training

Qualifications:

  • Education in computer science, engineering, or any related fields
  • 5 to 10 years' experience implementing software for external clients
  • Significant analytical and problemsolving abilities
  • Able to communicate in French and English
  • Available for and interested in occasional international travel
  • Demonstrated ability to collaborate within a team
  • Highly developed interpersonal skills acquired mainly in a clientservice context
  • A strategic mindset, but enjoying being involved in the operational aspects of a project
  • Strong negotiation skills


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