Lsp Vendor Manager

1 week ago


Montreal, Quebec, Canada Alexa Translations Full time

Position Overview:


As a Vendor Manager at Alexa Translations, you will play a crucial role in managing and developing relationships with external language service providers, translators, revisers, lawyer-linguists and other language professionals.

You will be responsible for ensuring the availability of high-quality language services to meet the needs of clients and the organization.

This role requires strong communication and negotiation skills, along with a deep understanding of the language services industry.

Key Responsibilities:

Internal Coordination:

  • Close daily coordination with Internal Resources Manager, project managers and sales to forecast needs for upcoming projects.
  • Coordinate utilization of internal and external resources for best quality and efficiency.

Vendor Relationship Management:

  • Identify and onboard new specialized vendors who meet Alexa's standard and needs for translation, revision, postediting and other languagerelated services.
  • Develop and maintain positive relationships with vendors, acting as the primary point of contact for all vendorrelated matters.
  • Be the escalation point to collaborate with project managers and vendors to resolve issues or concerns that arise during project execution that are not resolved within the scope of project management.
  • Maintain a strong network of reliable and talented language professionals to meet the diverse needs of clients.
  • Conduct regular performance evaluations of regular vendors to ensure quality standards are met and maintained.

Vendor Selection and Qualification:

  • Evaluate and select vendors based on their expertise, capacity, quality standards, availability and pricing structures.
- _ Conduct comprehensive vendor assessments to ensure compliance with industry-specific certifications, qualifications, and ethical standards._
- _ Negotiate vendor contracts and service-level agreements, considering factors such as pricing, delivery timelines, and quality expectations._

Continuous Improvement and Vendor Development:

- _ Stay updated with industry trends, emerging technologies, and best practices in the language services domain._
- _ Identify opportunities for process optimization, automation, and cost-saving initiatives related to vendor management._
- _ Based on feedback and information provided as part of the Resources Quality Module, collaborate with our vendors to improve their performance, quality, and efficiency._
- _ Develop and implement vendor training programs or workshops to enhance the skills and knowledge of language professionals._

Project Coordination and Resource Allocation (conditional for specific projects):

  • Work closely with project managers to allocate appropriate language resources for each project, ensuring efficient workflow and timely project delivery.
  • Manage escalation project issues and vendor performance to ensure adherence to project requirements and client expectations.
  • Proactively identify and resolve any resource or capacity constraints to minimize project delays or bottlenecks.

Qualifications and Skills:

  • Bachelor's degree in a relevant field such as linguistics, translation, international business, or a related discipline.
  • Proven experience in vendor management or supplier relationship management within the language services industry.
  • Strong knowledge of translation, localization, and other languagerelated services.
  • Excellent negotiation, communication, and interpersonal skills to build and maintain relationships with vendors and internal stakeholders.
  • Ability to assess vendor capabilities, evaluate quality standards, and monitor performance against agreedupon metrics.
  • Familiarity with industryspecific certifications, qualifications, and compliance requirements.
  • Proficiency in project management tools and software used in the language services industry.
  • Analytical mindset and ability to leverage data for decisionmaking and process improvement.
  • Attention to detail and a commitment to delivering highquality language services.


Bilingualism
  • English and French.
LI-hybrid

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