Bilingual Credit Cards Speciliast, Full Time

2 weeks ago


Québec, Quebec, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Department Overview
"Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.


What You'll Do


The team creates unexpectedly personal connections while resolving financial inquiries and providing relevant advice by offering the right products and services.

They review each account to provide advice to customers to elevate their financial confidence.

  • You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.
-
Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
-
Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.
-
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
-
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD

Job Requirements

Who You Are

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

  • High school diploma
- minimum of one (1) year of relevant customer service experience

  • Bilingual (French & English)

Additional Information

What's Next
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?
We want you Click here to apply

LI-Post

Hybrid Role:
The first 8 to 12 weeks you will be required to come to the office.

This will help you learn the TD culture, engage with colleagues and leaders and have the support required to get comfortable with the various systems and process moving virtually.

Afterwards, you will begin working remotely given you meet the requirements which include but are not limited to a quiet workspace, required internet bandwidth and the use of your phone for incoming calls.

Once the training is complete, you will continue working from home but you will be asked to come on premises approximately once a month for moments that matter which will be dependent on the business needs.

You must reside within the Montreal region or within commutable distance to the office.

Additional Information:

NOC:
Banking, insurance and other financial clerks (NOC)


This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.


Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Contact Centre

Job Category - Primary

  • Call Center

Job Category(s)

  • Call Center

Hours

  • 37.5

Business Line

  • Corporate

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Quebec

City (Primary)

  • Montreal

Work Location

  • 7250 Mile End

Job Expires

  • 20Apr2023


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