Clinic Receptionist

2 weeks ago

Vancouver, British Columbia, Canada Tsleil-Waututh Nation Full time

ABOUT US
The Helping House provides wholistic, culturally-integrated primary care for Indigenous clients and families.

We are a team of interdisciplinary clinicians, including family physicians, a naturopath, nurse practitioners, a traditional Elder, and others, and strive to serve the Tsleil-Waututh Nation peoples by way of medical oversight, health and wellness services, and cultural healing.


Known as the People of the Inlet, the Tsleil-Waututh have lived on the unceded lands of the Burrard Inlet since time immemorial.

Entrusted by their ancestors as stewards of the land, water, and air, the Tsleil-Waututh draw on the spirituality and wisdom of their traditional healers and knowledge keepers to fulfill this trust and thereby support the health of their families and communities at large.


By joining our team, you will come to enjoy not only fulfilling working relations with fellow colleagues, but also a meaningful connection with the people we serve, and from whom we continue to have much to learn.


JOB SUMMARY


The
Clinic Receptionist is an integral member of our primary care team, cultivating a welcoming space for the Tsleil-Waututh Nation community, and supporting the various clinicians on the team, while providing a full range of administrative services to maintain the workflow of the clinic.


RESPONSIBILITIES

  • Welcome and greet community members to ćećəwət leləm "Helping House", engaging in a manner which fosters a culturally safe space, as well as a sense of belonging
  • Offer courtesy, understanding and respect, while maintaining professional boundaries, in communicating with both community members and fellow colleagues
  • Maintain a calm and professional composure, while multitasking effectively and handling various administrative tasks independently, such as responding to queries from clinicians, scheduling appointments, or preparing written correspondence, all with a keen attention to detail and accuracy
  • Readily establish rapport and communicate effectively, with tact and cultural humility, to help ensure community members feel safe, valued, and at ease, while supporting timely and coordinated access to care, understanding that a trusting relationship is the very foundation of care provision
  • Effectively provide general office administration and daytoday clerical support to the clinical team, demonstrating organization, efficiency, and careful consideration in completing tasks
  • Adhere to strict privacy and confidentiality measures to protect and safeguard the personal information of community members and their families

KNOWLEDGE, SKILLS, AND ABILITIES
You are a people person, with demonstrated skill in effective oral and written communication, interpersonal relations, and conflict resolution. You are able to work independently, and in collaboration with others.

Flexible and ambitious, you enjoy working in a team-based, dynamic environment, and adapt to changing needs and priorities by way of effective time management and creativity.

Open to change and novel situations, you are motivated and take personal responsibility to learn and grow professionally, while demonstrating a sincere commitment to upholding best practice standards.

Deeply self-aware, reflective, and emotionally grounded, you demonstrate a genuine, kind, and gentle approach in relating to others, offering compassion and care to support their wellbeing.

Lastly, you have a strong ethic of client service and are eager, in a humble way, to learn about the culture and traditions of diverse Indigenous Nations.


QUALIFICATIONS

  • Completion of grade 12 education
  • Minimum 12 years of administrative experience required

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