Product Support Manager

2 weeks ago

Toronto, Ontario, Canada SMS Equipment Inc. Full time

At SMS Equipment, reporting to the Regional Manager, the Product Support Manager is responsible for managing the Branch's Parts, Inventory, Warehouse, Shipments, Housekeeping, Service Administration, Warranty, Shop and Field Service operations to meet customer commitments in a safe, efficient and economical manner in accordance with the policies, goals and objectives established by the Regional Manager and SMS Management. This position is located in Etobicoke, ON.

Responsibilities include but are not limited to:

Leading and managing the day to day activities of the Branch's Parts and Service operations to ensure alignment with customer commitments Ensures all department activities are conducted in full compliance with safety, health and environmental standards, company rules and processes (policies, CfP's, SWP's, JHA's) and other applicable legislation Oversees branch parts, warehouse, yard, and shipping operations. Maintain branch inventory of parts and shop supplies Takes the responsibility for sales inventory in the branch attachments and machines. Assures quality work by training and mentoring and supervising employees, inspecting their work in process until they are fully trained before parts are shipped or delivered. Takes corrective action to improve job results by counselling employees when work standards or job results are not met. Serves customers by answering calls, providing service information, and by resolving service problems. Prepares reports, quotations, and work orders as required. Schedules service work, and keeps the customer updated throughout the repair process. Maintains repair schedule and communicates with customers. Prepares service quotes for internal and external customers. Prepares warranty claim repair orders with all required documentation.. Maintenance of work orders including: Warranty and service WIP, data and information collection and documentation; maintaining communication with customers to ensure documentation is complete and approved; ensuring proper costing; tracking job progress and reporting on outstanding issues; filing documentation, etc. Ensures payroll, human resources, safety, and other company policies and procedures are met and enforced. Maintains a safe and clean working environment by developing and enforcing procedures, rules, and regulations. Ensures all trades people are exercising safe procedures and that trade practices and regulations are followed. Supports and develop staff by training; ensuring employees are trained in their assigned tasks; arrange and track training.

Qualifications

Position requires relevant education in either Parts or Heavy Equipment and 5 to 8 years experience in the relevant trade. Other combinations of education and experience may be considered.

Additional requirements include:

Supervisory experience in an industrial environment is an asset. Must have thorough knowledge of machines and tools including their designs and uses, maintenance and repair of construction/forestry/utility/mining equipment. Must be highly motivated and able to influence and motivate others; Excellent computer skills (i.e. Excel, WORD, eXtend), organizational and multi-tasking skills. Working knowledge of OSHA regulations and equipment inspection requirements.

At SMS Equipment, safety is one of our values and we care for each other without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be accepted until a suitable candidate as been hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plans, and RRSP matching.

  • Product Support Manager

    2 weeks ago

    Toronto, Ontario, Canada hireVouch Full time

    Our client is an award-winning venture studio team of designers, engineers, and product innovators. In addition to building their own products, they work with global brands and entrepreneurs to create net-new digital products in areas across sports, automotive, healthcare, fitness, and more As a Product Support Manager, you'd be building bridges across...

  • Product Support Manager

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Our client is an award-winning venture studio team of designers, engineers, and product innovators. In addition to building their own products, they work with global brands and entrepreneurs to create net-new digital products in areas across sports, automotive, healthcare, fitness, and more As a Product Support Manager, you'd be building bridges across...

  • Enterprise Regional Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Production Support Manager

    2 weeks ago

    Toronto, Ontario, Canada Amaze systems Full time

    Role: Production Support ManagerLocation: Toronto, CA/ East coast USA Ability to work in a trade floor, prioritize, and manage user expectations. Experience/knowledge in 'Trade Order Management Solutions (TOMS)' is required for this role. Bloomberg product knowledge is a plus. Proactively monitors system performance, exceptions, and identifies operational...

  • Territory Sales Manager

    2 weeks ago

    Toronto, Ontario, Canada Waycred Automotive Product Full time

    Territory Sales ManagerWaycred Automotive ProductsAbout UsWe are growing Waycred Automotive Products is a Packaging Manufacturer and Distributor of Automotive and Trucking lubricants and Select Parts.Position: Territory Sales ManagerThe Territory Sales Manager will be responsible for selling our Lubricants and Parts into the Automotive Aftermarket, Truck...

  • Manager, Product Support Marketing

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Manager, Production Support

    2 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....

  • Developmental Support Worker

    2 weeks ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Developmental Service WorkerLocation: Greater Toronto Area Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. Responsible for engaging those in the residential program as well as some day treatment programing Duties will include daily routines, recreation, behavioral management, and presenting...

  • Mainframe Production Support

    2 weeks ago

    Toronto, Ontario, Canada Capgemini Full time

    Job Title: Mainframe Production Support SpecialistLocation: Toronto, ONEmployment type:FTEJob Summary:We are seeking a skilled Mainframe Production Support Specialist with a minimum of 6 years of experience to join our dynamic team. The ideal candidate will have extensive experience in production support with on-call rotation, IMS, DB2 COBOL modules, and...

  • Salesforce Business Analyst

    2 weeks ago

    Toronto, Ontario, Canada Product and Technology Full time

    Job no: 521847Brand: Product and TechnologyWork type: Full time, HybridLocation: OntarioCategories: Operations & Professional Services, Information & TechnologySalesforce Business AnalystFlight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia...

  • Product Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Aquila Software Group Full time

    Who We AreEmphasys Software is the largest full-service provider to serve the public housing, housing finance, and redevelopment marketplace. Across our five divisions, we provide software that modernizes and streamlines complex processes for housing authorities, agencies, lenders, and governments in almost every state. Through our products and services, we...

  • Product Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    Description Who We Are At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace...

  • Product Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Viv Technologies Inc. Full time

    Product Support SpecialistViv TechnologiesAt Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of...

  • Product Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    PRODUCT SUPPORT SPECIALISTJob Posting #:918919Site:Toronto General HospitalDepartment:Materials ManagementReports to:Manager, Materials ManagementHours:37.5 hours per weekSalary:$89,895 to $104,286 annually (commensurate with experience and consistent with UHN compensation policy)Status:Permanent Full-TimePosted Date:May 4, 2023Closing Date:May 18, 2023The...

  • Aws Production Support

    2 weeks ago

    Toronto, Ontario, Canada AstraNorth Full time

    Skills and Responsibilities: Provides production and enduser support and governance for the Home Finance platform and system environment that supports data & control structures (e.g. process controls, user access controls, data integrity controls). Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness....

  • Product Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    Job DescriptionWho We AreAt Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in...

  • Product Support Director

    2 weeks ago

    Toronto, Ontario, Canada Oracle Full time $101,200 - $221,000

    Oracle Product Support Director - Payroll Support Madison , Wisconsin Apply Now As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as...

  • Mainframe Production Support

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Capgemini Full time

    Job Title: Mainframe Production Support SpecialistLocation: Toronto, ONEmployment type: FTEJob Summary:We are seeking a skilled Mainframe Production Support Specialist with a minimum of 6 years of experience to join our dynamic team. The ideal candidate will have extensive experience in production support with on-call rotation, IMS, DB2 COBOL modules, and...

  • Mainframe Production Support

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Capgemini Full time

    Job Title: Mainframe Production Support SpecialistLocation: Toronto, ONEmployment type: FTEJob Summary:We are seeking a skilled Mainframe Production Support Specialist with a minimum of 6 years of experience to join our dynamic team. The ideal candidate will have extensive experience in production support with on-call rotation, IMS, DB2 COBOL modules, and...