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Application Specialist

3 months ago

Richmond Hill, Ontario, Canada Wireless DNA Inc. Full time

Description/Purpose:

Some after-hours and weekend work are required depending on scheduled maintenances and upgrades. Some travel may also be required depending on circumstances.

Key Responsibilities:

  • Application Management:_
  • Ensure optimal performance, troubleshoot issues, and drive continuous improvement.
  • Administrate user credentials, dynamic groups, and membership rules in Azure AD.
  • Providing performance metrics and performing root cause analysis.
  • Creating accurate documentation of systems and processes.
  • Collaborate crossdepartment to ensure the patching processes for endpoints, mobile devices, POS machines, VM's are consistently applied.
  • Create, review, and modify group policies for increased efficiencies and streamline changes.
  • Business Process Integration:_
  • Team Training and Maintenance_
  • Work closely with the team to create technical documents and maintain our knowledge base system.
  • Crosstrain in the department to understand other roles, your role, and provide feedback.
  • Other_
  • Preparing requirements, design and program specifications and time schedules for assigned projects as per the IT Manager.

Qualifications:

  • Strong knowledge of Windows, Microsoft 365, drivers, and patching processes.
  • Familiarity with VM, MDM tools (SCCM/Intune), and Cloud hosting is essential.
  • Excellent level of attention to detail
  • Excellent communication and interpersonal skills to collaborate effectively with crossfunctional teams.
  • Able to translate technical concepts into nontechnical terms.
  • Basic understanding of cybersecurity principles, firewall policies, and proactive threat management.
  • Stay updated with the latest industry trends, technologies, and best practices.
  • Strong organizational skills to manage multiple projects simultaneously and coordinate crossfunctional teams.
  • Willingness to participate in crossdepartmental training to share knowledge and train IT team members on operationsspecific aspects.
  • Experience in coordinating and overseeing IT projects, ensuring adherence to project objectives and timelines is a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Ability to commute/relocate:

  • North York, ON M2N 0G3: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person