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Help Desk Technician

3 months ago

London, Ontario, Canada Asurtec Solutions Inc. Full time

Education:
Other trades certificate or diploma

  • Experience: 1 year to less than 2 years

Work setting:

  • Help desk

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Perform Webserver backup and recovery operations

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Work under pressure
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player
  • Time management
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week