Customer Success Manager
2 weeks ago
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products.
Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more.
We are growing and Hiring for Remote positions so visit us at onecontact.Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client's short-, medium-, and long-term mobility priorities through ongoing touch points
identify risks, opportunities, and how to maximize value realization
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success; foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company's products and services and articulate benefits of our solutions to enable customer success
Capture and document customer data and health status to support effective decision making
identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Help our customers understand and communicate the business value of TransLoc in their organizations
Develop and deepen the account relationships with key stakeholders
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Apply Today & Join Our International Team Of IT Professionals
BA, BS degree in relevant field or equivalent work experience required
3+ years' experience in Client Success, Professional Services, or other customer relationship management with increasing responsibility
2+ years' experience in the software industry, ideally in a SaaS based businessDemonstrated knowledge of the customer journey and sales lifecycle
You Bring these Customer Experience/Skills to the position
Thrive on being the voice of the customer and navigating internal processes to provide a great customer experience
A strong customer service orientation and the ability to form long-term customer relationships
Experience with account management building and demonstrating business value
Experience with Salesforce Service Cloud or applicable CRM experience
Proactive problem solving and risk identification, including the ability to work autonomously on your book of customers when needed.
Experience building strategic plans for customer product adoptionAbility to work independently and manage multiple priorities in a fast-paced environment
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