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Customer Success Manager Grammarly for Education LATAM Grammarly team members in this role must be based in the United States, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.
From instantly creating a first draft to perfecting every message, Grammarlyâs product offerings help people at 96% of the Fortune 500 get their point acrossâand get results.
Grammarly has been profitable for over a decade because weâve stayed true to our values and built an enterprise-grade product thatâs secure, reliable, and helps people do their best workâwithout selling their data.
To achieve our ambitious goals, weâre looking for a bilingual, Spanish-speaking Customer Success Manager, Grammarly for Education, to support our LATAM customer base.
This person will be responsible for cultivating and maintaining strong relationships with their assigned education accounts, ensuring high levels of value for our customers, and executing successful contract renewals.
As a member of the Grammarly for Education team, your role as a Customer Success Manager will be pivotal in integrating our product into higher education institutions to help solve some of their toughest challenges.
You will be instrumental in creating a customer success engine that aims to maximize Grammarly's value for our customers.Successfully onboard Grammarly for Education customers by training them on the available tools, determining how Grammarly can help them meet their objectives, and creating a plan based on their goals.
Conduct regular account reviews, sharing metrics and insights to ensure customers receive maximum value.Drive account usage through feature adoption.
Understand the technical and business aspects of each customer.
Create and manage feedback loops and gather actionable insights to inform the product roadmap.
Ensure high levels of customer satisfaction within your assigned Grammarly for Education accounts.
Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.
Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
Has professional fluency in Spanish and English.Has 3+ years of experience in a Customer Success Manager role.
Has experience partnering directly with Education industry customers, ideally within EdTech.
Builds strong relationships with people to understand their needs and goals and identify creative solutions.
Has experience working with various stakeholders, including upper-level administrators in higher education.
Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities.
Actively advocates for customers, working cross-functionally with product managers, engineers, marketers, and others to delight customers and help them meet their organizational goals while empathizing with other teamsâ processes and priorities.
Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.Uses systems such as CRM to track all customer-related activities and deliverables and manage pipeline and project revenue.
Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list.
Has an understanding of subscription business models, including Freemium, free trials, account expansions, and upsells.Support for you, professionally and personally
We support professional development and advancement with training, coaching, and regular feedback. Grammarly builds a product that helps people connect, and we apply this mindset to our own team.
Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.
This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents.
We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)Disability and life insurance options401(k) and RRSP matchingPaid parental leaveTwenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick daysHome office stipendsCaregiver and pet care stipendsWellness stipendsAdmission discountsLearning and development opportunities.
For more information about our compensation zones and locations where we currently support employment, please refer tothis page .
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.
Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US).