Customer Success Manager
2 weeks ago
La version française suit*
Sales | Client Success | Anywhere in Canada | Full-time, Permanent
*Companies need help making confident decisions without the complexity and risk. We need people like you to help make it happen.
We’re looking for a driven Customer Success Manager to help us grow. As a Customer Success Manager (CSM), you will be tasked with ensuring customer loyalty, increasing retention and growth, as well as providing a world-class customer experience.
We’re a team of unified communications (UC) all-stars who are relentlessly focused on making UC hassle-free. We do that by helping organizations select, set up, and manage their phone, contact centre and meeting technology any way they want with confidence.
You excel at building relationships and advocating for your customers, helping them achieve their most critical business objectives. You embody ZIRO’s core values of accountability, courage, passion, innovation, selflessness, and sound judgment.
Ensure customers derive maximum value from ZIRO’s products and services by helping them achieve their business objectives.
Identify opportunities for customers to leverage additional features or services to enhance their outcomes.
Act as the voice of the customer within the company, providing feedback to product, sales, and marketing teams to improve the overall customer experience.
Identify opportunities for upselling or cross-selling additional products or services.
Track customer usage and performance metrics to ensure they are meeting their goals.
Bilingualism (French & English) is an asset.
You are open to feedback and coaching from management and team members.
Ventes | Réussite des Clients | N'importe où au Canada | Temps-plein, Permanent
*En tant que Responsable de la Réussite des Clients vous aurez pour mission de fidéliser les clients, d'augmenter la rétention et la croissance, ainsi que de fournir une expérience client de classe mondiale.
Pour ce faire, nous aidons les entreprises à sélectionner, configurer et gérer leur téléphone, leur centre de contact et leur technologie de réunion comme elles l'entendent et en toute confiance.
Une équipe de direction expérimentée qui possède plus d'une décennie de savoir-faire en matière de communications unifies
Vous excellez dans l'établissement de relations et la défense des intérêts de vos clients, en les aidant à atteindre leurs objectifs commerciaux les plus importants. Veiller à ce que les clients tirent une valeur maximale des produits et services de ZIRO en les aidant à atteindre leurs objectifs commerciaux.
Identifiez les opportunités permettant aux clients de tirer parti de fonctionnalités ou de services supplémentaires pour améliorer leurs résultats.
Agir en tant que porte-parole du client au sein de l'entreprise, en fournissant des commentaires aux équipes de produits, de ventes et de marketing pour améliorer l'expérience client globale.
Identifiez les opportunités de vente incitative ou croisée de produits ou de services supplémentaires.
Suivez l’utilisation des clients et les mesures de performances pour vous assurer qu’ils atteignent leurs objectifs.
Le bilinguisme (français et anglais) est un atout.
Vous êtes ouvert aux commentaires et au coaching de la direction et des membres de l'équipe.
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