Manager, Capability Development

1 week ago

Toronto, Ontario, Canada IG Wealth Management Full time

Location:
Toronto, Winnipeg or Montreal
IGM Financial Inc.

is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements.

The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.

Its activities are carried out principally through IG Wealth Management and Mackenzie Investments

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we're IG Wealth Management.

For over 90 years of business, we have grown to become one of the largest most respected companies in Canada.

We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.


This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally.
We are proud to be recognized as one of Canada's Top Employers by Mediacorp Canada Inc.

for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.


You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential.

You will join a team that strives towards excellence while developing and sharing skills and knowledge.

You can make a difference for our clients, the world around us and be part of a team that cares.

We are dedicated to offering a hybrid work environment when applicable.

Position Summary:


The Manager Capability Development is a key role related to our capabilities: responsible for identifying, supporting implementation, and maturing existing capabilities to enhance operational efficiency, customer experience, and overall business performance.

This role involves a combination of strategic planning, cross-functional collaboration, process design and technology integration to drive successful capability development initiatives, working across IGM Financial - including IG Wealth Management and Mackenzie Investments.


Key Responsibilities:

  • Conduct thorough assessments of new and existing capabilities, technologies, and innovations relevant to the organization's goals.
  • Evaluate the potential impact of each capability on business processes, cost efficiency, and customer satisfaction, using a combination of quantitative and qualitative methods.
  • Contribute to a comprehensive strategy for improving key operational processes by enhancing existing capabilities or introducing new capabilities.
  • Collaborate with business units to align capability development initiatives with overall organizational objectives, and present to leadership groups on vision and progress of initiatives.
  • Work closely with business units, technology teams, and other stakeholders to understand their specific needs and challenges and translate those into requirements or proposed solutions. Analyze current business processes provide options for improvement through the adoption of new capabilities, or by modifying the business process to better leverage a capability. Develop prototypes and artefacts to help communicate and validate the proposed options.
  • Redesign workflows to optimize efficiency, reduce costs, and enhance overall productivity.
  • Bring best practices and your own past experience to solve problems faster and avoid blockers.
  • Collaborate with IT/Technology teams to implement and customize technologies that support the capabilities, ensuring seamless integration and mínimal disruptions.
  • In coordination with the Change Management team, develop and implement change management strategies and training to facilitate the adoption of new capabilities within the organization.
  • Establish key performance indicators (KPIs) to monitor the performance and impacts of newly developed capabilities, and capabilities that continue to mature over time.

Qualifications:

  • Proven experience participating in strategic planning and execution of capability development initiatives.
  • Strong understanding of business process design and the ability to identify opportunities for improvement. Experience with service design or Lean Six Sigma methodologies considered an asset.
  • Excellent project management skills with a track record of successful crossfunctional collaboration. Demonstrated ability to manage your own time with mínimal direction and prioritize tasks and activities for multiple stakeholders.
  • Effective communication and interpersonal skills, with the ability to influence stakeholders at various levels. Must be able to customize how you explain the value of technologies to different types of audiences.
  • Experience with Agile work environments and team practic

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