Director, IT Infastructure Services

1 week ago

Ottawa, Ontario, Canada The Ottawa Hospital Full time

Job Posting Information:


Please note that this salary is under review, and in the interim the salary range above include a Temporary Market Premium.


About The Ottawa Hospital:

Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.


From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.


Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.


Position Information:

The Director, Digital Solutions Infrastructure Services serves patients, families, TOH employees, physicians and regional partners. The individual will be an innovative, servant leader that leverages values to drive transformation.

Working with government, industry leaders and local partners, the Director will position technology to enable advancing clinical practice, sound business functions and the academic/research mission for the Ottawa Hospital.

A significant aspect of the role will be building out regional cyber security services to protect access to care for patients.


As integral member of the team reporting to the EVP/CIO, the role will contribute to innovation through digital solutions in support of the TOH patients/families requirement for safe and high quality health services, clinician/scientists quest for outcomes from research and the aligned to the academic mission.

Adopting generative AI and robotic process automation solutions will improve the value of health services and create national firsts from the nation's capital.

The Director will have opportunities to coach and mentor a team to bring digital innovation to TOH and our regional partners.


The Director, IT Infrastructure Services provides architecture and design expertise for complex information technology systems, clinical/corporate systems, security solutions, and cloud-based architectures.

The leader engages in consultation services to senior management on core systems and technology directions and deployments. The individual will provides guidance and recommendations on significant corporate investments and procurements.

The leader will bring assurance of high value and sustainable digital architectures in support of patients and the full business of of the academic health sciences centre serving Eastern Ontario.


Within their own team, the Director applies learning and accountability consistent with a just culture, provides staff with written instruction on safety precautions where appropriate, ensures that staff adhere to standards of safe work and patient care, and closes the loop on staff and patient safety issues to ensure continuous improvement.


Rotation/Shifts:

Days, 8 hour shifts

What you will do:

  • Designs and implements short
- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements;

  • Participates in the development of IT strategies;
  • Engages with regional partners at the senior leadership level to support consolidated and coordinated technology solutions to build a digitally connected ecosystem in support of caring for patients; this includes supporting business plans and a model of CRM support
  • Conducts research and makes recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts;
  • Establishes service level agreements with business units;
  • Develops, documents, communicates, and enforces a technology standards policy;
  • Develops, documents, makes recommendations, and communicates plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
  • Develops and executes test plans to check infrastructure and systems technical performances. Reports on findings and makes recommendations for improvement;
  • Reviews new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans;
  • Maintains indepth knowledge of company's strategic business plans;
  • Provides architectural consulting expertise, direction, and assistance to systems analysts and IT cloud engineers;
  • Develops and manages an IT cloud infrastructure capacity plan;
  • Conducts research on emerging cloud technologies in support of infrastructure development efforts and recommends technologies that will increase cost effectiveness and infrastructure flexibility;
  • Designs, develops, and oversees impl

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