Director, Technical Services

2 weeks ago

Ottawa, Ontario, Canada NAV Canada Full time
Job Posting Title

Director, Technical Services

Job Category

OPS Management

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Posting End Date

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l'expérience

Job Summary


The Director, Technical Services is a pivotal leadership role accountable for NAV CANADA's safety critical operational technology installed at over 1400 locations across Canada.

The role provides strategic vision, governance and oversight to nearly 600 experienced technical professionals located throughout Canada.

They have management responsibility for the installation, local configuration, maintenance monitoring and corrective maintenance to ensure high availability of NAV CANADA's operational technology, ensure the technology environment evolves to meet current and future business needs and assure that work is completed in accordance with regulations.


The Director, Technical Services brings experience, knowledge, and vision for evolving the Technical Services function including its strategy, operating model, service offerings, supporting processes, tools and workforce.

To successfully fulfill the role, the Director, must be a highly collaborative team player that works closely with other leaders across the company along with external suppliers and Transport Canada.


Job Description:

What NAV CANADA offers you:

  • Challenging, teamoriented work environment
  • Competitive compensation and flexible benefits
  • Defined benefit pension plan
  • Opportunities for growth and development
  • Flexible work arrangements
  • Diverse and inclusive workforce

In this role you will:

  • Provide leadership and oversight of the Technical Services team that provides employees a common vision, clear direction and shared values.
  • Oversees the installation, monitoring, maintenance, local adaptation, upgrade, and support of NAV CANADA's Operational Technology.
  • Leads the development, implementation, and communication of the Technical Services Strategy including the operating model, service offerings, policies, supporting processes and tools
  • Develops annual plans with updated 5year outlooks that demonstrate the financial and human resources required to support the Technical Services strategy
  • Ensures appropriate governance structures and key performance indicators are established.
  • Develops and nurtures strategic relationship with the senior leadership team across the organization to establish alignment of a committed delivery and maintenance schedules
  • Defines and validates appropriate controls and assurance activities and compliance to all applicable regulations, policies, procedures and processes
  • Champions and maintains a strong safety culture and safety record
  • Plans and manages the activities of managers, including the responsibility to hire, resource allocation, prioritization, staff development, assessment of performance, provide guidance and coaching and take disciplinary action as required.
  • Builds and retains an engaged and diverse team that embraces diversity of thought, innovation, and operational excellence.
  • Coaches, mentors and develops employees and creates an engaging work environment.
  • Ensures the continuing development of competencies and business acumen for the members of the Technical Services team.

What you bring:

Education:

  • Undergraduate degree in a technology related discipline or equivalent work experience. preferred

Experience:

  • Minimum 15 years experience working in an operational technology or air traffic services operational environment
  • Proven experience in managing a 24x7 mission critical operational technology environment
  • Minimum of 3 years managing a team of managers
  • Experience building and leading large, multidisciplinary teams
  • Experience working in highperformance, multistakeholder teams.
  • Experienced in OPEX and CAPEX budget planning
  • Experience working within an Flight Information Region as part of the Service Delivery team is an asset

Knowledge:

  • Expert level knowledge of field services teams specialized in installation, maintenance, monitoring and support
  • Knowledge of a range of Technology Management frameworks such as ITIL, CMMI etc.
  • Knowledge and understanding of ICAO and Canadian Aviation Regulations
  • Knowledge and understanding of collective bargaining, labour relations and employee relationships
  • Knowledge of Financial Management procedures and techniques to establish and manage Operating and Capital budgets.
  • Understanding of NAV CANADA's Service Delivery business units and FIR working practices

How others describe you:

  • Highly motivated, adaptable and diplomatic with a demonstrated ability to thrive in a challenging, fastpaced and teamoriented/matrix environment
  • Skilled in assessing all facets of an organization and identifying strategies and plans to continually advance the function
  • Excellent oral and written communication skills to communicate

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