Operations Coodinator

Discover Canada Tours

• Administration
• Full Time
• Permanent

Melville Street Vancouver

• 1 position available
• Assessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Posted on May 8, 2023

Reporting to the Operations Manager and Operations Team Supervisor, the Junior Operations Coordinator will be primarily responsible for ensuring assigned tour preparation requirements are met.

You will assist the team with tour coordination, creation and logistics of assigned destinations.

The Coordinator will interact effectively with all of our suppliers, customers and partners and have the ability to ensure operations requirements and deadlines are met.

Responsibilities include but are not limited to:

Responsible for tour operations of assigned destinations including administration of all hotel reservations, activities, tour details, itineraries, rooming lists, passenger lists, activities, rental lists, waivers, meals, payment follow up, and general administrative tasks.

Learn your tour destinations inside out which includes travelling on each of your assigned tours

Keep track of supplier cancellation & information submission deadlines ensuring that they are adhered to and that we do not incur any penalties.

Support Sales team with any queries regarding and related to current ongoing operational requirements and/or requests from clients.
Preparation of daily and weekly guide itineraries for assigned destinations
Ensure activity rates are updated in our booking system and manage them by adding/cancelling as required.

Assist with loading the tour information of your assigned destination in the booking system, make adjustments where necessary and quality check to ensure all information and prices are correct on the website.

Administrative duties related to ensuring all the all tour information is updated across all relevant Operational spreadsheets
Keeping up to date with the Fareharbor booking procedures.
Assist in answering phones and helping walk-in clients

Support Duties

Weekend departure support and on-call duties on a rotational basis.
Assistant Tour Guide and Chaperone Roles as Required
Assist the sales department in answering phones and helping walk-in clients
Oversee weekday scheduled tour departures as required.

*See Tour Departures*Tour Bags: Pre-Tour - Assisting with updating documented guidelines for tour bag preparation including training Operations interns and quality checks, ensuring inventory for tickets, vouchers etc.

Assist with tour bag preparation. Post tour - Ensure all items are returned (i.e. phone, credit card, etc) and contact guides for any missing items. Assist with delivering tour bags into the office/depot/departure on an as-need basis.

Tour Departures - When assigned, ensure that departures run smoothly by assisting with the preparation of signs, tour bags, etc.

and bringing everything needed to departures. Assist with crowd control, manage the bus departures, and drop off supplies / equipment as needed. It is very important to follow company protocol with departures procedures and that the guides are adhering to all policies (i.e. wearing company uniform, standing at the entrance of the bus to meet and check in all passengers)

Responsibilities & Qualifications:

Position Requirements:
College diploma or University degree with a focus in Travel & Tourism preferred
Minimum of one year operations experience within a tour operator environment is preferred.
Criminal Record check with vulnerable sector

Position Attributes:

WHAT WE ARE LOOKING FOR
A passion to take full ownership of your position and take opportunities to a new level
Willingness to go above and beyond and be a dynamic team player within organisation
A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English.
Ability to influence while building friendly and positive relationships
A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
Must be results focused, have attention to detail, excellent organisational skills, able to meet tight deadlines and work well under pressure
Enjoy working independently, creative, strategic, loves thinking outside the box
Self motivated and positive, professional approach to customer service
Commitment to the company's objectives and values
A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

Salary/Wage:

42000

Other Perks/Benefits:

What we offer:
Working in a small family company that is constantly innovating and evolving Multi-cultural team Competitive salary and benefits package Annual training - be constantly learning An open, friendly and energetic work environ

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