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Customer Service Representative

3 months ago

Edmonton, Alberta, Canada Culligan Water Full time
Culligan offers a full line of water treatment products for every problem.

We provide the dependable service and technical expertise that has made Culligan the Water Solution Choice for both residential and commercial locations.


We want you to join our team at our Edmonton location as a full time CSR
The Customer Service Representative is responsible for providing support to our customers and our sales, delivery and service teams.

Responsibilities:

  • Assist customers in person and on the phone in a professional manner
  • Set up deliveries and book service calls
  • Process new contracts, create customer accounts and schedule installations, as required
  • Print and distribute service work orders and route tickets, close work orders and bill out once completed
  • Promoting and upselling products and services to new and current customers
  • Book walkin and phone sales leads with Sales Team
  • Perform all routing duties including: making tickets for deliveries, printing routes, data entry when drivers return, enter and reconcile payments collected and other data entry tasks
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested
  • Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc

What we're looking for:

  • Outgoing and a desire to help people
  • Excellent interpersonal and phone communication skills
  • Previous customer service experience
  • Intermediate computer knowledge
  • Secondary School Diploma required

What We offer:

  • Competitive wages
  • Employee benefits package and RRSP Program

Work Location:
In person