In Room Dining Server

2 weeks ago

Toronto, Ontario, Canada FAIRMONT Full time

Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.


To serve guests in a professional and polite manner while maintaining the Royal York's high standards of food and beverage quality, presentation and sanitation.

To create a hospitable atmosphere to all internal and external guests while maintaining a professional image in an organized and efficient work area.


  • Consistently offer friendly and efficient service and exceed guest expectations
  • To respond to guest orders and requests in a timely fashion
  • Ensure that the work area is clean, neat and sanitized pre, post and throughout shift
  • Ensure that all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
  • Bartending and guest suite serving will be required, including amenity orders
  • Be knowledgeable of all menu items and dietary requirements being prepared to answer any guest questions in a concise manner
  • Ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
  • Complete all assigned side duties, including miseenplace
  • Attend all preshift briefings and any meetings designated by the supervisor
  • Use cooperation and teamwork to provide guests with quality and prompt service
  • Be accountable in handling end of shift reports and closing of bills
  • To have full understanding of the correct use of dishware, glassware and cutlery
  • The server will have read and understood all hotel policies and procedures, rules and regulations as outlined in the employee handbook
  • Ensures tables and trays are removed from guest suites, hallways, main and east landings in a prompt manner
  • Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
  • Adhere to alcohol handling procedures and policies
  • Adhere to all LQA standards set for the department
  • Will work weekends, holidays and shift work as scheduled
  • Any other tasks as assigned

Qualifications

  • Previous experience in food and beverage
  • Cash handling/transaction abilities and a working knowledge of POS Systems
  • Smart serve training program certification
  • Excellent interpersonal and team player attitude
  • Thoroughly organized and attention to detail oriented individual
  • Must be knowledgeable of food products, cooking methods, wines and spirits
  • Fluent in English
  • Excellent Computer Skills
  • Ability to multitask

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues.

You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.

You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service.

As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes:

why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand t

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