Manager, Student Services

2 weeks ago

Richmond Hill, Ontario, Canada Hanson Canada Full time

About Hanson College

Hanson College, established in 2001, is a private educational institution that delivers college diploma programs and language training programs to international students.

Our three campuses are located in Toronto, Brampton, and New Westminster, BC. Our team is committed to providing an inclusive and accessible environment for higher education.

We cultivate a diverse, supportive work environment because we have a passion for education, mentoring, and personal and professional growth.

Joining Hanson to change life trajectories through education for generational impact in the global community.

We are hiring a
Manager, Student Services to support our Toronto Campus.

Primary Duties and Responsibilities:

  • Follow direction and oversight for the strategic goals and objectives of a Student Services Department (SSD).
  • Direct staff with daily supervision; motivate the team towards the department goals.
  • Plan and organize student activities on and off campus; which includes conducting various counseling services and workshops.
  • Responsible for providing proactive, studentfocused, and exceptional frontline service in a variety of formats to Hanson Canada's diverse student population professionally.
  • Acting as the first point of contact in SSD, this position will support students by providing information in an accurate, friendly, empathetic, studentfocused, and timely manner, including inquiries about student records, awards, and registration.
  • Providing general guidance on College policies, guidelines, and processes as well as student leadership and other opportunities.
  • Works collaborates with academic and other departments, fostering a positive and productive environment for students, organizing proactive and responsive services to support the mental health and wellbeing of all students by scheduling councilors and guest speakers.
  • Provides input in creating departmental policies and procedures, facilitating departmental communication, and ensuring compliance, while providing daily guidance in decisionmaking in complex and crisis student situations.
  • Continuously contributes to Hanson Canada social media and SSD booklets to ensure relevant, uptodate information.
  • Fulfilling other administrative duties assigned by the Director of Student Services, Ontario campuses.

Education and Qualifications:

  • Master's degree in a relevant field with a record of professional accomplishment in student services, or an equivalent combination of education and experience.
  • Minimum of three years of exposure in educational management with a proven track record of success.
  • Experience sustaining partnerships and collaborations with events providers.
  • Experience with Schoology or similar Learning Management platforms.
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Team player with a clientcentric mindset and positive attitude.
  • Ability to multitask, prioritize and meet deadlines.

Inclusion and Equal Employment Opportunity:

We are committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings. If you require accommodation, don't hesitate to contact the Human Resources Department to make arrangements.

We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other legally protected factors.

We thank all applicants in advance for their interest in this position. However, only those selected for an interview will be contacted.

If you are selected for an interview, you will be contacted by a Hanson College Recruiter directly from our organization.

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