Student Services Officer

2 weeks ago

Richmond Hill, Ontario, Canada Seneca College of Applied Arts and Technology Full time

Join the Renewed Seneca, The Next Seneca
:


Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking.

Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

Seneca Polytechnic at a Glance:


Guided by The Next - A Strategic Plan for Seneca Polytechnic, we offer a working environment that is innovative, healthy, flexible and encourages risk-taking.

Joining Seneca Polytechnic brings opportunities for professional development and career growth, with support available for health and wellbeing in all its forms - physical, mental, emotional and spiritual - to support the whole person.


Position Summary:


Reporting to the Manager, the Student Services Officer is a front-line representative for Student Services providing in-person, phone and virtual support for students and visitors to address presenting needs.

The position provides operational and database support to a wide range of Student Services operations to meet the needs of the department.


Responsibilities:

Administration and Communication

  • Provide office and event coverage inperson, virtually and through phone, acting as the first point of contact for students connecting to the Student Services department and ensure templates are updated.
  • Coordinate administrative details of Student Services projects, including timelines and schedules.
  • Update databases for various department processes such as social media requests and airport transportation bookings.
  • Liaise with other departments such as academic areas and/or Registration to support students with their academical and personal issues and appeals.

Collaboration and Support

  • Provide support to develop initiatives and support operations for peer mentoring.
  • Provide support for departmental events and social media.
  • Assist with training and selection of parttime student staff and student mentors.
  • Provide operations support for transition and settlement services, such as Orientation and workshops/events.
  • Research and develop strategies for the delivery of settlement services and resources for international students.

Qualifications:

Education

  • Two (2) year Diploma or equivalent

Experience

  • Minimum of two (2) years related experience working with students or in an educational, administrative and/or community setting is required.
  • Experience working in a multicultural environment.
  • Experience and proficiency with Microsoft Office suite, database management and educational technology.

Skills

  • Welldeveloped customer service, communication (verbal and written), and interpersonal skills are required, with the ability to interact effectively, with tact and diplomacy, with the college's diverse staff, students and public
  • Effective organizational, planning and time management skills, with attention to detail and the ability to work quickly and to prioritize multiple projects
  • Welldeveloped critical thinking, problemsolving and conflict resolution skills
  • Strong presentation and public speaking skills
  • A selfstarter with the ability to work creatively, collaboratively, and effectively both independently and as a team member
  • Demonstrated competency using online information/database/electronic file management systems, Adobe, and Microsoft Office software (specifically Outlook, Words, Excel, PowerPoint, SharePoint)

Note:

A skills assessment may be required as a part of the recruitment process.

Job Details

External Posting Date:

August 31, 2023

External Closing Date:

September 7, 2023

Pay Range:

Payband 6 - $ $20.17

Hours:

up to 24 hours per week

Work Type:

Hybrid

Shift:

Tuesday to Thursday (9:00 AM - 5:00 PM)

Ideal Start Date:
9/11/23

End Date:

Job Type:

Regular Part-Time (RPT)

Note:

Seneca requires copies of educational credentials at the time of an interview.

Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.


Seneca Polytechnic at a Glance:

Seneca Polytechnic is Canada's leading polytechnic with over 4000 employees, 45,000 full-time students and 45,000 part-time registrants. With over 55 years since opening its doors for the first time, Seneca Polytechnic is dedicated to getting our students career
- and world-ready. We offer an education that has no boundaries. And we create great flexible experiences for those who study and work here. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator.

As Canada's leading polytechnic, our core mission is our North Star:
we provide a great education that builds great careers for our graduates. We make a differen

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