Parent Service

2 weeks ago

Calgary, Alberta, Canada Alberta Health Services Full time

Your Opportunity:

The Alberta Children's Hospital is a warm & vibrant workplace with team members, youth, families, staff & physicians partnering together to provide service to the children and families in inpatient units & ambulatory clinics. Reporting to the manager of the Ambulatory Complex Care Service at the ACH, the Family Resource Specialist – Complex Care is primarily responsible for providing community resource navigation and supports to families caring for children with very complex, chronic, and social needs. This role collaborates closely with the Care Coordinators on the Complex Care Team and is an integral member of the development and sustainability of this new program at ACH. The Family Resource Specialist – Complex Care will work directly with families who are accessing the Complex Care Program at ACH; this includes facilitating connections to community services and programs, supporting completion of FSCD applications, identifying options for respite, and supporting applications for housing, financial aid, transportation supports, community resources, etc. for the patient and family. Extensive knowledge of social and community support programs focused on children with complex healthcare need is essential. Knowledge of federal (including those serving Indigenous persons and mental health supports) provincial, regional and local resources is critical to this role.

Description:

As a Parent Service Advisor, you will provide customized support to families who are accessing service from AHS sites. You will receive referrals, facilitate access or application for supports, and provide direct support to families who contact the site asking for assistance. As a Parent Service Advisor, you will provide orientation for families and provide materials and information, responding to their pre- and post-admission inquires. You are an effective liaison between families and staff and an advocate for families, encouraging and empowering them to ask questions of their health care teams and service providers, thereby reinforcing the importance of the families' role on the health care team. You will play a key role in providing safe, quality patient and family centered care while reflecting the shared vision and values of AHS.

Required Qualifications:

Completion of post-secondary degree or diploma.

Additional Required Qualifications: Preferred Qualifications:

Previous experience working with vulnerable families with medically complex children.

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