Drug Access Navigator-
1 week ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
Providesupporttopatientsandhealthcareproviders,includingbutnotlimitedtoinformationon the Patient Support services, specific diseases and therapies based on manufacturerprovided materials and product monograph; Work with patients and families to complete a needs assesment related to medication access; Acts as a liaison between patients, families, healthcareprovidersand payers related to medication access. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient. Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph; Database management and ongoing auditing of files and information captured; Administerandadheretocase-managementprotocols,includingdatacollection,on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Workdirectlywiththereimbursementspecialistandthephysiciantosecurefundingfortheirpatient's therapies; assist with alternative funding searches when needed; Prepareforandattendextensive,specializedtrainingsessionsforspecifictherapiesprovidedbythe pharmaceutical team, as required; Attend pharmaceutical meetings as required; Attendpatientmeetings,conferencesasneededtoeducatepatients andproviderson Patient Support Program services; Work with patient associations and advocacy groups, as required; Establish and maintain partnerships with pharmaceutical team; Liaisewithhealthcareproviders,pharmaciesandinfusionclinics,andotheragenciesasrequired,to coordinate infusions, drug delivery and resolve issues as they arise; Clear communication to the manager, team and the client regarding the management of patient cases; Withthemanagers,participateinthetrainingprocessofnewDrug Access Navigator,includingbutnotlimited to shadowing & call monitoring. Provide feedback regarding current protocols, databases, processes, inter-departmental relationships Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures; TheDrug Access required to be on standby/ on call as part of this role.What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
ABachelor'sdegreeinhealth care ora related field Requiresaminimumofthree (3)years, and preference of greater than five (5)years,in the healthcare, pharmaceutical or insurance industry or related experience; Thepreferredcandidatehashealthcareandcasemanagementexperienceinmedicalorhospital practice or the insurance or bio-pharma industry; Bilingualism (French and English) strongly preferred;#LI-AA1
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full timeAffiliated Companies:
Affiliated Companies: Innomar Strategies-
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