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Service Desk

3 months ago

Montreal, Quebec, Canada Atlantis IT group Full time
Service desk - Bilingual
Montreal, QC - Ful Time

Required Skills:

Should be efficient in understanding business requirements and negotiate with business if they are doable.

Key Skills:

Responsible for providing Bilingual Customer Service Support.
Service Now reporting, perform ticket analytics, helpdesk analyst.
providing L1/L1.5 support, excellent customer handling skills,
Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.