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Business Systems Support Specialist
3 months ago
POSITION PURPOSE Reporting to the Program Manager, Systems and Support with Digital Environmental team, is responsible for implementation of new systems, support and maintenance of existing and overall day-to-day performance of the environmental services business related systems, performance tuning of developed systems and for supporting the integration of those systems with other applications; leads project teams and provides guidance with the activities related to department technology projects; works as part of a project team and consults with stakeholders to ensure business objectives and goals are achieved; recommends and develops solution alternatives; works with multiple cross functional teams within IT and the business on developing solutions; working in consultation with department technology resources and Information Technology Services to ensure the goals, objectives, business and regulatory compliance needs of the Branch, Department and Region are met; participating in planning, design, development and implementation activities to support the new processes in collaboration with Department staff. CORPORATE INFORMATION TECHNOLOGY GOVERNANCE Departmental information technology functions work in close collaboration with Corporate Information Technology; consistent with the Information Technology vision and strategy; supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols.
MAJOR RESPONSIBILITIES
- Researches new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing and making recommendations to management.
- Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning.
- Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard.
- Provides guidance and advice to other department business systems staff, as required.
- Performs backup duties of other department business systems staff as assigned
- Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff.
- Liaises with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, escrow agreements, new product initiatives, and other systems related information.
- Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems.
- Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services.
- Assists business users and technical consultants with the development of complex database queries, reports and dashboards.
QUALIFICATIONS
- Successful completion of a Community College Diploma in Information Technology, Computer Science or approved equivalent combination of education and experience.
- Minimum five (5) years' of demonstrated hands-on experience deploying and supporting IT and telecommunications systems including Enterprise software applications using Windows/Linux servers and workstations, hardware and software.
- Experience providing project implementation analysis and support in data management systems, data integrity and security as it relates to environmental business systems.
- Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems.
- Extensive experience in development using Java, NodeJS, RESTful API, Python, HTML 5, JavaScript, SQL, Oracle Application Express (APEX), Ajax and CSS technologies.
- Extensive experience with relational database development, database queries, stored procedures, data modeling (e.g. Oracle, MS SQL, MySQL).
- Extensive experience in Data Modeling, Data Warehousing, PL/SQL, ETL processing.
- Experience with application servers configuration and implementation to support Java code processing (e.g. Apache Tomcat, etc.).
- Expertise in software support, development and implementation in a DevOps (development and operations) environment that supports agile software delivery approach.
- Experience with design, development and implementation of Internet of Things; experience with design, development, implementation and support of Virtual Reality/Augmented Reality solutions.
- Experience with mobile solutions' prototyping, design, development, implementation and support.
- Demonstrated knowledge and experience of systems development life cycle processes using databases and programming languages; demonstrated knowledge of environmental technology industry, environmental related systems and applications.
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