Operations Support Specialist 6129-20

1 week ago


Toronto, Ontario, Canada Foilcon Full time

Responsibilities:

  • Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
  • Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  • Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
  • Identify connectivity defects and assist in trouble shooting root cause
  • Follow all established Service Management processes, and identify opportunities for improvement.

Skills:

Experience and Skill Set Requirements

Public Sector Experience:5 points**- 2+ years of experience working in the healthcare industry

Technical Skills:40 points**- 2+ years of experience providing technical support at Tier - Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience

  • Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
  • Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

Technical Skills:40 points**- Knowledge of Service Management Processes with 2+ years' experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets

Management and Communication Skills:15 points**- Proven track record for building strong working relationships

  • Strong interpersonal, and verbal and written communication skills
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • Excellent analytical, problemsolving and decisionmaking skills
  • A motivated, flexible, creative team player with perseverance, excellent multitasking abilities and a proven track record for meeting strict deadlines

Must Haves:

  • 2+ years of experience providing technical support at Tier Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
  • Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
  • Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation


  • Toronto, Ontario, Canada FastBTCatm⚡ Full time

    Position Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatm (Remote, with candidate based within the GTA)Compensation Details:Salary range is $45,000.00 to $70,000.00 CAD (less applicable deductions)Salary will be commensurate with candidate's experienceCandidate is eligible for an annual performance bonusSome travel required...


  • Toronto, Ontario, Canada FastBTCatm⚡ Full time

    Exciting Opportunity with a growth-oriented company in the cryptocurrency industryPosition Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatm (Location: Remote, with candidate based within the GTACompensation Details:Salary range is $45,000.00 to $70,000.00 CAD (less applicable deductions)Salary will be commensurate with...


  • Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...


  • Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...


  • Toronto, Ontario, Canada Sunwing Travel Group Full time

    Join us in making vacation dreams come trueAre you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a (OCC)Operations Support Specialist to join us in making vacation dreams come true. As the Operations Support Specialist, You are capable of working in a...


  • Toronto, Ontario, Canada PolicyMe Corp. Full time

    We're modernizing life insurance and we'd like your help. Life insurance is a $1T industry that has remained largely unchanged for decades and we are in the process of changing that. We're a remote-first, Toronto-based startup with big ambitions. As an IT Operations Specialist at PolicyMe, you will be at the heart of ensuring our systems are running...


  • Toronto, Ontario, Canada CB Canada Full time

    Systems Administrator/Operations Support Specialist - Intermediate Systems Administrator/Operations Support Specialist On behalf of our client in the Government Services Sector, PROCOM is looking for a Systems Administrator/Operations Support Specialist. Systems Administrator/Operations Support Specialist – Job Description Operational Support – Queue...


  • Toronto, Ontario, Canada Arthur Grand Technologies Inc Full time

    Arthur Grand Technologies is currently seeking a highly motivated and Systems Administrator/Operations Support Specialist - Intermediate for one of our clients.Position: Systems Administrator/Operations Support Specialist - IntermediateLocation: Toronto, Ontario (Hybrid)Duration: Long Term ContractMust haves: Tier 1 business help desk and service/incident...


  • Toronto, Ontario, Canada Sunwing Travel Group Full time

    OCC Operations Support Specialist***About Us:***The Opportunity:Under SunwingVacations, we are looking for a OCC Operations Support Specialist to join us in making vacation dreams come true. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective...


  • Toronto, Ontario, Canada FastBTCatm? Full time

    Exciting Opportunity with a growth-oriented company in the cryptocurrency industry Position Overview: Position: Operations and Customer Support Specialist Company: FastBTCatm ( Location: Remote, with candidate based within the GTA Compensation Details: Salary range is $45,000.00 to $70,000.00 CAD


  • Toronto, Ontario, Canada Connor, Clark & Lunn Financial Group Full time

    IT Operations Support SpecialistConnor, Clark & Lunn Financial Group Ltd.Toronto, ONWhat You Will Do Follow standardized operating procedures and provide remote support Create procedures for newly identified resolutions Maintain accurate documentation resolved issues and systems information Communicate ticket status and update directly to endusers Strive to...


  • Toronto, Ontario, Canada Information Services Corporation Full time

    Company Name:ESC Corporate Services Ltd.Location: Toronto, OntarioStatus: Full-time PermanentJob Close Date: Febuary 25th, 2024We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support...


  • Old Toronto, Ontario, Canada PolicyMe Corp. Full time

    Join us at PolicyMe We're modernizing life insurance and we'd like your help. Life insurance is a $1T industry that has remained largely unchanged for decades and we are in the process of changing that. We're a remote-first, Toronto-based startup with big ambitions. As an IT Operations Specialist at PolicyMe, you will be at the heart of ensuring our...


  • Toronto, Ontario, Canada OnX Canada Full time

    Job Description Job Purpose The primary purpose of the Senior Sales Support Specialist is to provide support to CBTS Senior/Account Managers and Equipment Specialists by quoting and ordering hardware and software, scheduling installation for those products, and providing overall sales support surrounding the delivery of CBTS products and services. ...


  • Toronto, Ontario, Canada FastBTCatm⚡ Full time

    Exciting Opportunity with a company in the cryptocurrency industry!Position Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatmLocation: Remote, GTA-based candidateCompensation Details:Salary range: $45,000.00 to $70,000.00 CADSalary commensurate with experienceAnnual performance bonusSome travel within CanadaWork Hours:8.5...


  • Toronto, Ontario, Canada un-jobs Full time

    Job title: Sr Application Support Specialist | Tier-1 Bank (12 months contract) Company Nucleo Digital Job description Job Description: Our Tier 1 Banking Client is seeking a seasoned Application Support Specialist to support a Governance, Risk, Compliance Application (GRC) for major integration program. You will be responsible for supporting 10+ lines...


  • Toronto, Ontario, Canada Baycrest Full time

    Baycrest Hospital has an opportunity for aBEHAVIOUR SUPPORT SPECIALISTPERMANENT FULL TIME***: OPSEU 583 Hourly Pay Rate: $ $50.05The Behaviour Support Specialist will work closely with the interdisciplinary team to develop, build, and evaluate behavioural care plans and interventions, primarily for patients on the Behavioural Neurology unit (4W), which is a...


  • Old Toronto, Ontario, Canada Trisura Guarantee Insurance Company Full time

    Surety-Operations - Underwriting Support Specialist Friday, May 10, 2024 At Trisura , we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market...


  • Toronto, Ontario, Canada Louis Vuitton Full time

    POSTELouis Vuitton is seeking a high caliber, operationally sound, and commercially minded Operations Specialist to join its team in our Short Hills location. As an Operations Specialist, you will be an ambassador of the Brand. You will assist the Operations Manager in operational functions, proactively encourage the achievement of operational objectives and...


  • Toronto, Ontario, Canada Bell Full time

    Req Id: 417877At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell...