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Systems Operations Specialist
1 week ago
This includes monitoring production trading systems, resolving software/hardware failures, managing incidents, and providing exceptional customer support to various stakeholders including clients, vendors, and regulators.
- Performs realtime monitoring of systems for software/hardware errors, failures, and capacity issues
- Diagnose issues, manage incidents, and resolve software / hardware related issues.
- Establishes and maintains relationships with clients and acts as a technical liaison between vendors, subscribers, and internal teams.
- Solve FIX order entry and market data connectivity issues with clients, exchanges, and network providers.
- Contributes to delivering projects by following project scope, and timing in accordance with the needs of the business.
- Identifies and highlights risks at a project level.
- Liaise with customers, sales, and various internal teams to assist with building new features and product enhancements.
- Reviews system capabilities, department workflow, and scheduling requirements.
- Configures, installs, maintains, and upgrades computer systems hardware and software.
- Perform system checks on system startup and shutdown, follows system recovery procedures, reviews scheduling, backups, and monitoring of batch processes.
- Onboard new clients, provision/removal of services, assist clients with establishing access to trading platforms.
- Assist with testing changes to trading functionality and work with software development team to resolve identified issues
- Education Required: Degree qualified in Computer Science, Information Systems or equivalent Technical Support experience.
- Experience Required: At least 5 years.
- Skills: Linux OS, Mac OS, Bash, Git, Containers (docker/podman), Network fundamentals, Splunk, Jira, Confluence, FIX protocol knowledge an asset, experience in the capital markets an asset, CSC certification an asset.
- Special Qualifications: Certifications relevant for the role.
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