Customer Service Representative- Bilingual

2 weeks ago

Montreal, Quebec, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity:

We are looking for customer service oriented people with insurance knowledge to join our Wining Team


Our Canadian Insurance National Desk team actively listen to our client's needs and find tailor-made solutions for them while being mindful of minimizing costs and respecting all relevant standards and legislations.

They also lead business relationships, liaise among various stakeholders, and tackle daily tasks in a professional, timely and efficient manner.

Their commitment to providing a great customer experience is contributing to our continued success. You share our customer satisfaction objective.

You have a strong interest to learn about financial products as well as group savings and insurance products to better serve our many stakeholders.

You patiently and clearly provide information in a professional manner. You are always ready to lend a helping hand. You make everyone on the phone and around you important. With this positive attitude you have a bright future with us.

Your contribution:

Provide an amazing customer experience on incoming calls, which builds lasting client relations, become an expert on our products, services, systems with our in-house training, serve as a liaison between customers and other teams to ensure responsiveness and quality customer service, participate in various process improvement activities and departmental/divisional initiatives, strive in an environment with set timelines (shift work, breaks, lengths of calls, etc.) and constructive feedback.


Responsibilities

  • Accurately and thoroughly handle increasingly complex client service requests at initial point of contact.
  • Provide accurate and complete information and insight on insurance products the client may have.
  • Effectively use multiple administrative systems to resolve inquiries, within the defined service standards.
  • Assist customers with the completion of appropriate forms and other policy requirements.
  • Respond to customer inquiries on insurance and investment policies.
  • Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues in order to improve the service experience.
  • Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines Identify opportunities and make recommendations to improve operational processes and practices.
  • Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service.
  • Keep current with company policies, procedures, and processes.
  • Meet expectations relative to Productivity (AHT, Aux Usage, Reliability, Adherence, CX Contribution, etc.), Accuracy (QA, Compliance, etc.) and Service Excellence (tNPS).
  • Process transactions on behalf of clients if/when required.

Key Problems/Challenges:

  • Confidently dealing with unclear/unfamiliar expectations from clients
  • Managing time effectively within a high volume and fast paced work environment.
  • Dealing with multiple cases simultaneously in a timely manner.
  • Maintaining procedural expertise, broad knowledge and keeping current with our systems and products in our rapidly changing environment.
  • Able to deal with differing opinions and personalities in a professional manner.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for
-
Bilingual (French/English) is required:

  • Customer service focus and skills
  • Life insurance license an asset
  • Work experience in contact center is necessary.
  • Ability to build positive relationships between customer/company
  • Commitment to achieving high levels of service excellence
  • Ability to work independently or with mínimal direction, within a team
  • Excellent communications skills (verbal and written) in English and French
  • Analytical and problemsolving skills
  • Assuming responsibility and taking ownership until resolution
  • Knowledge of o

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Adecco Full time $27 - $31

    Offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC (anglais et français)Adecco Professional Staffing actuellement en partenariat avec un client établi et en pleine croissance à la recherche de talents exceptionnels pour une fantastique offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC. Cette...

  • Bilingual customer service representative

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Are you looking for a part time job opportunity? Do you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a part time customer service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary to permanent full-time Bilingual Customer Service Representative (FR/EN) to work for our client located in Toronto, ON. As a Bilingual Customer Service Representative , you will play an important role in helping investors achieve their retirement and other life goals. You will take great pride in ensuring all requests...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada LifeWorks Full time

    Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workLevitt-Safety...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Prime Hires Full time

    Position Title: Bilingual Customer Service RepresentativeEst. Start Date: ASAPContract Duration: 6 monthsPay Rate: $23-26/hourWork Location: Montreal, QCWork Type: HybridSchedule: Monday to Friday, 8:30am-4:30pmSUMMARY OF DAY TO DAY RESPONSIBILITIES:Investigative, customer adjustments, payment reversals, global money transfers, reconciliations: email, phone,...

  • Bilingual Customer Care Representative

    2 weeks ago

    Montreal, Quebec, Canada Staples Full time

    Bilingual Customer Care Representative Bilingual Customer Care Representative (12 Month Contract)Staples is business to business. You're what binds us together.Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian...

  • Bilingual Customer Service Representative

    6 days ago

    Montreal, Quebec, Canada The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Bilingual Customer Service Representative - Express Scripts CanadaExpress Scripts Canada is a Cigna company Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Remco Full time

    Grow your career with Remco A leader in the warehousing & distribution industry as a Bilingual Customer Service Representative for our team in Montreal. The Customer Service Representative is the engine of Remco Providing excellent customer service is essential in this position.A great opportunity to join an amazing team supporting customer accounts &...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Remco Full time

    Grow your career with Remco A leader in the warehousing & distribution industry as a Bilingual Customer Service Representative for our team in Montreal. The Customer Service Representative is the engine of Remco Providing excellent customer service is essential in this position.A great opportunity to join an amazing team supporting customer accounts &...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Fairstone Full time

    WHO WE ARE:Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a bilingual customer service representative. Be part of Canada's leading provider of responsible lending solutions to serve Canadians.At Fairstone we invest in our teams. We offer a broad training program where you will be...

  • Bilingual French Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada French Talent Resources Full time

    English version will follow - Le **représentant du service à la clientèle bilingue français** sera un représentant parlant anglais et français. Le titulaire de ce poste est chargé de traiter un volume élevé d'appels entrants provenant de comptes et de consommateurs canadiens et américains. Le titulaire est chargé de répondre aux questions...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada The Cigna Group Full time

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit refléter l'engagement d'Express Scripts Canada en matière d'accessibilité...

  • Bilingual Senior Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Procom Full time

    Représentant de service sénior bilingue Au nom de notre client dans le secteur de la vente au détail, Procom recherche un Représentant de service senior bilingue. Représentant de service sénior bilingue - Rôle • Le représentant de service bilingue effectuera une variété de tâches administratives et de bureau, ainsi que des tâches de gestion...

  • Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada KECA INTERNATIONAL INC Full time

    Keca International Inc. is a commercial furniture manufacturer. It has been in business for over 20 years.We are looking for a Bilingual Customer Service Representative who is great at multitasking and is prepared for any challenge. Experience 2+ years_Customer Service Rep: Reception (answer calls, greet clients, outlook managment)** Office tasks and other...

  • Bilingual Senior Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Procom Full time

    Représentant de service sénior bilingueAu nom de notre client dans le secteur de la vente au détail, Procom recherche un Représentant de service senior bilingue.Représentant de service sénior bilingue - Rôle• Le représentant de service bilingue effectuera une variété de tâches administratives et de bureau, ainsi que des tâches de gestion...