Production Support
1 week ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you're bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We're looking for a Production Support Analyst - Backlog Coordinator to join our growing team
Are you an action-oriented individual who thrives in a fast paced environment? Are you someone who likes to problem solve? Are you extremely organized? Consider this opportunity on the Personal Lines Operations and Planning team
You will be responsible for triaging, analyzing, and escalating system issues, collaborating with various teams to resolve problems, and communicating to front line teams on system issues and resolutions.
This position is a fulltime permanent opportunity.
What you'll do here:
- Refine and prioritize defect backlog
- Plan releases
- Work closely with business teams to create and maintain product backlog according to business value
- Mitigate roadblocks to achieving release goals
- Collaborate with crossfunctional teams and various stakeholders, including business analysts, developers and scrum masters
- Work in an Agile environment and continuously review the business needs, outline milestones and deliverables, and identify opportunities and risks
- Organize and participate in defect refinement sessions
- Partner with stakeholders across the organisation to provide defect prioritization updates
- Monitor trends to identify opportunities for user training and system changes and enhancements
- Consult on system functionality
- Support in the analysis of business requirements for changes existing systems (Bug Fixes)
- Perform any other duties relating to production support as assigned by your manager.
What you bring to the table:
- Bachelor's Degree in Computer Science, Management, Information Systems or Equivalent
- Minimum 3 years related experience in Personal Insurance
- Demonstrated understanding of Intact's Personal Insurance systems and workflows
- Demonstrated strong ability to investigate and analyze problems of a technical nature
- Prior experience and knowledge of system development and testing procedures
- Prior experience and knowledge of Quality Assurance &/or Business Analysis practices
- Bilingual (French and English) _Need to interact on a regular basis with an Englishspeaking clientele and colleagues across the country._
What we offer
Working here means you'll be empowered to be and do your best every day.
Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.
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