Product Service Support Representative British

1 week ago

Vancouver, British Columbia, Canada Tigercat Industries Inc. Full time
Tigercat Industries Inc. is looking for a highly motivated, driven and organized Product Support Representative covering British Columbia, Canada

Education and Qualifications:

  • Comprehensive understanding of Hydraulic, Electrical, Mechanical and Diesel Systems, and ability to troubleshoot and problem solve effectively and efficiently
  • Post-Secondary diploma/degree or equivalent education and experience
  • Excellent Communication Skills
  • Demonstrated ability to use initiative, work efficiently and independently
  • Computer skills in Microsoft programs
  • Strong organizational skills, planning and time management skills
  • Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays, or unexpected events and manage multiple projects simultaneously
  • Valid Passport and ability to travel worldwide and on short notice
  • Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
  • Valid driver's license

Primary Responsibilities:

  • Reports to the District Service Manager
  • Assist Dealers with Troubleshooting
  • Implement root cause analysis and effective corrective action
  • Work with the service department and engineering to improve the quality of Tigercat products
  • Solicit and analyze feedback from customers and dealers and evaluate results to identify trends and opportunities for improvement
  • Prepare technical reports and document oral and written communications
  • Participate in regional and national tradeshows

Key relationships:

Maintain communication with:

  • Service Manager and Regional Service Managers
  • Service Director
  • Engineering Product Groups
  • Tigercat Service and Sales Personnel
  • Dealer Service & Sales Personnel

What We Can Offer You:

  • Progressive health and safety program
  • Interesting and challenging work and projects
  • Opportunity to see and be involved with our products from start to finish
  • Competitive Wages and Profit Sharing
  • RRSP Matching Program
  • Skills development and training reimbursement
  • Family oriented (BBQ's, picnics as well as social and sporting events)
  • Company paid healthcare benefits and Employee and Family Assistance Program (EAP)
Interested in joining the dynamic Tigercat Team? Learn more about our role below

We are a growing company employing over 2000 employees. With headquarters in Brantford, Ontario, Tigercat operates from nine southern Ontario locations.

These facilities house the design and production teams for all Tigercat products as well as steel fabrication, administration, customer service and parts distribution.

Serving the southern US, a large parts distribution and training centre is located in Ailey, Georgia. Tigercat also operates a sales, service and parts distribution facility in Hede, Sweden.

We have established a network of dealers throughout North & South America as well as in Australia, Europe, New Zealand, Russia, and South Africa.

Only those selected for interviews will be contacted.

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