Customer Success Specialist

2 weeks ago

Mississauga, Ontario, Canada M-D Building Products Inc. Full time

Job Overview:

Responsibilities:

  • Set up new ship-to addresses for customers who have not previously received shipments to that address.
  • Receive and process customer orders accurately and promptly.
  • Generate and send packing slips and invoices to customers on a daily basis.
  • Create return merchandise authorizations (RMA) as required by customers.
  • Answer incoming phone calls and direct them to the appropriate person or department.
  • Provide exceptional customer service by answering inquiries and resolving issues for customers.
  • Investigate customer credit requests and forward them for credit issuance.
  • Contact carriers to track shipments and obtain estimated time of arrival (ETA) for customers.
  • Scan and organize relevant paperwork, including packing slips, working copies, and bill of lading (BOL), and store them in the designated location.
  • Perform end-of-day invoicing for both retail and commercial customers.
  • Run reports to identify backordered items and determine estimated arrival dates for materials.

Behavioral Competencies

Customer Service Orientation:
This competency involves a focus on understanding and meeting customer needs.

It includes accurately processing orders, resolving customer inquiries, addressing problems, and providing necessary information and assistance to ensure customer satisfaction.


Communication Skills:
Effective communication is crucial in this role. It includes the ability to communicate clearly and professionally with customers, colleagues, and shipping carriers.

This competency encompasses actively listening to customers, gathering information, clarifying purchase orders, and providing relevant updates to customers and the shipping coordinator.


Problem Solving:
This competency involves the ability to identify and resolve issues related to customer orders.

It includes proactively addressing order problems and delays, collaborating with the shipping coordinator to find solutions, coordinating product returns and exchanges, and managing backordered items.


Attention to Detail:
Accurate order processing and documentation are essential in this role.

This competency encompasses meticulousness and carefulness in receiving and processing customer orders, providing necessary documentation to the shipping coordinator, checking inventory, calculating shipping cost estimates, and organizing paperwork for efficient distribution.


Teamwork and Collaboration:
This competency involves working collaboratively with the shipping coordinator, the CSR team, and other relevant departments.

It includes collaborating to resolve order-related concerns, generating reports to keep the CSR team updated, coordinating with shipping carriers for tracking information, and directing callers to the appropriate department or person.


Functional Competencies

Order Processing:
This competency involves the ability to accurately and efficiently receive and process customer orders.

It includes understanding the order requirements, entering the information into the system, and ensuring that the orders are fulfilled accurately and promptly.


Customer Relationship Management:
This competency focuses on managing customer relationships effectively. It includes resolving customer inquiries, addressing problems, and providing assistance to ensure customer satisfaction. It also involves proactively communicating with customers, clarifying purchase orders, and gathering additional information as needed.

Documentation and Reporting:
This competency encompasses the ability to maintain accurate documentation and generate reports related to customer orders.

It includes providing necessary documentation to the shipping coordinator for order fulfillment, organizing paperwork for efficient distribution by the CSR team, and generating reports of backordered items or other relevant information.


Shipping and Logistics Coordination:
This competency involves coordinating with the shipping coordinator and shipping carriers to ensure smooth order fulfillment.

It includes collaborating to resolve order-related concerns, providing necessary information for shipping services, calculating shipping cost estimates, and communicating with shipping carriers for tracking information.


Time management:
Is about planning, prioritizing, and using time effectively to reach goals. It includes managing your own time and coordinating tasks with others. Good time management helps you make the most of your time, be more productive, reduce stress, and meet deadlines.

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Proven experience in a customer service or order entry role.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving and decision-making abilities.
  • Detail-oriented with a high level of accuracy in data entry and order processing.
  • Ability to prio

  • Customer Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada BD Full time

    Job Description Summary: As the Customer Success Specialist, you will be required to listen and analyze commercial and customer feedback and use this valuable information to address concerns, to proactively get ahead of problems and to drive continuous improvement. This is a dynamic role that is focused on operational health and managing connections between...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full time

    Client Success Specialist (FPS Partner) page is loaded Client Success Specialist (FPS Partner) Apply locations Mississauga time type Full time posted on Posted 2 Days Ago job requisition id R103140 Get started on an exciting career at Element Element employees make a difference in the lives of others every day. We are re-defining the fleet management...

  • Client Success Specialist-

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need We...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need We...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Royal LePage Real Estate Services Ltd. Full time

    Senior Client Success SpecialistAs a Senior Client Success Specialist, you are driven by collective success and are naturally personable, professional, and helpful with a strong attention to detail. You will work closely and build effective relationships with our Realtors and their licensed/unlicensed Assistant(s), branch operations staff and other members...

  • Client Success Specialist-

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need We...

  • Client Success Specialist, Vehicle Acquisition

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Start Your Journey with Element Fleet ManagementJoin our team at Element and be part of a company that prioritizes people above all, shaping the fleet management industry with a focus on providing exceptional client experiences. We are seeking individuals who are dedicated to making a difference and driving innovation.We Are Looking ForWe have an opening for...

  • Client Success Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Symcor Inc. Full time

    About SymcorSymcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way.The OpportunityThe...

  • Customs Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Prestige World Full time

    Company Description Prestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing...

  • Customer Success Manager

    2 weeks ago

    Mississauga, Ontario, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.With Collective Medical & Audacious Inquiry, we've become the most expansive,...

  • Customer Success Representative

    4 weeks ago

    Mississauga, Ontario, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 weeks ago

    Mississauga, Ontario, Canada Finesightsolutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Representative

    2 months ago

    Mississauga, Ontario, Canada Fine Sight Solutions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Manager

    2 weeks ago

    Mississauga, Ontario, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.With Collective Medical & Audacious Inquiry, we've become the most expansive,...

  • Customer Care Specialist

    5 days ago

    Mississauga, Ontario, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Ontario site, is looking for a new Customer Care Specialist to join our team. Your Role As the Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they...

  • Customer Success Manager

    2 weeks ago

    Mississauga, Ontario, Canada Westburne Full time

    Westburne, a Division of Rexel Canada Electrical Inc. is a leading full-service distributor of electrical, automation, distribution, utility and renewable energy products. Our branches across Canada provide services to a diverse customer base with local access, support and availability for a wealth of products. At Westburne, we are relentless in our drive to...

  • Customer Success Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Risk Control Technologies Inc. Full time

    Supporting our customers is paramount to our success. Focusing on customer satisfaction and retention, a successful candidate will be joining our Support Team that offers unparalleled support to all customers by maintaining or exceeding service levels. This role involves providing software support,

  • Customs Specialist

    2 weeks ago

    Mississauga, Ontario, Canada XPO Full time

    Solutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results...