IT Onboarding Specialist

5 days ago

Toronto, Ontario, Canada VC3 Full time
About the Role

We are seeking a highly skilled IT Onboarding Analyst to join our team at CompuVision. As an IT Onboarding Analyst, you will play a critical role in developing our understanding of new clients' IT environments and requirements.

Key Responsibilities
  • Provide exceptional communication to internal stakeholders during Onboarding projects, escalating to the Onboarding Project Manager or Team Lead as needed.
  • Meet with new clients face-to-face at their office, accompanied by the Onboarding Project Manager or Team Lead.
  • Identify and document all components of the client's IT infrastructure according to standards.
  • Install CompuVision's remote management tool on all endpoints within a client environment.
  • List and detail all line-of-business applications in-use within the client environment, with particular attention paid to the information required to access vendor support.
  • Prepare detailed network maps including key components of the client's primary environment.
  • Work with the CompuVision Business Analyst to confirm our understanding of how the client IT environment functions.
  • Complete the initial Onboarding Discovery checklist for all new clients.
  • Prepare User Change Request and Workstation Set-up guides for new clients entering support.
  • Assist the Network Operations Centre with completing tasks related to beginning support for a client, including disabling out-going vendor accounts.
  • Complete a Full Support audit to be submitted to the Remote Operations Centre for approval and respond to any concerns from the support teams.
  • Attend and contribute to Onboarding team meetings.
  • Demonstrate strong, professional communication skills when working with internal or external stakeholders.
  • Seek continuous improvement in the Onboarding process through the investigation of new tools or techniques.
  • Assist the Service Desk with completing support tickets where required.
Requirements
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 3 years' experience with a Managed Services Provider.
  • Microsoft MCSE, MCSA, or MCITP (in-progress or completed).
  • At least 1 year of relevant IT experience supporting small or medium-sized business environments.
  • Experience with the following technologies: Windows Server and Hyper-V, Microsoft Exchange and Office 365, Active Directory and Group Policies, Routing, Switching, and VPN technology, Anti-virus and Security software, TCP/IP, DHCP, DNS, and Microsoft SQL experience will be considered an asset.
  • Excellent oral and written communication; Communicates in a timely, professional and respectful manner.
  • A proven track record for excellence in customer service.
  • Must possess a vehicle, valid driver's license, and appropriate business-class insurance.
  • Must be willing to travel for project work.

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