Advisor, Call Center

2 weeks ago


Montreal, Quebec, Canada Banque Laurentienne Full time
Montreal- Customer servicePart Time March 2024
Laurentian Bank. Seeing beyond numbers

Building a better and different financial institution
Financial Benefits

Working Environment

Commuting and Travelling

Food and Drinks

Nice to have

Financial Benefits

Pension plan

Group Insurance

Stock purchase program

Mortgage, Line of Credit, Personal Loan, low interest rates

Incentive compensation

Seeing beyond numbersTM**At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch.

You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health.

As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Qualifications

  • Six months to one year of customer service and sales experience
  • Experience in a call center, an asset
  • Any other combination of training and experience deemed relevant
  • Talented in communication and interpersonal skills
  • Fluency in French and English (oral and written)
  • Knowledge of another language an asset
  • Good knowledge of MS Office (Word, Excel, Outlook)
  • Ability to work simultaneously with multiple software and IT tools while communicating effectively with the client Team spirit, sense of organization, courtesy, empathy and excellent customer service

What Laurentian Bank offers

  • Hourly rate starting at $20.05 with eligibility for a bonus
  • Currently 100% teleworking
  • Social benefits (health, dental and life insurance, retirement plan, vacations and floating holidays, free teleconsultation appointments)
  • Opportunity to join a program of share purchases
  • Preferential rates on our banking services (reduction on the rate of your mortgage loan, reduction on the rate in effect for your Laurentian Bank Visa card, your banking transactions at reduced prices... and more)

Additional Details
Total: 16 hrs

Availabilities on Saturday and Sunday from 7:00am to 9:00pm

Inclusion and Accessibility
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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