Supervisor, Repair Authorization Center

2 weeks ago

Montreal, Quebec, Canada CN Full time
Job Summary

The Supervisor, Repair Authorization Center (RAC) is responsible for overseeing CN's RAC operations encompassing its fleet of rubber-tired commercial utility vehicles. Supervising a team of Mechanical Advisors, the position ensures vehicles are serviced in a timely manner and that a high-level of customer service is maintained. The incumbent regularly liaises with internal customers, the Fleet Management Department as well as vendors to resolve issues. A key role of the function is to authorize vehicle repairs, minimize downtime and identify cost-reduction opportunities.

Main Responsibilities

Operations Management

·Plan and coordinate the overall RAC operations supporting fleet of rubber-tired commercial utility vehicles (hirail and crane equipped)

·Provide a high-level of customer service while maintaining strict controls on fleet costs

·Monitor and control commercial garage performance ensuring vehicles are serviced in a timely manner

·Develop plans to increase overall fleet availability

·Develop and monitor targets and standards ensuring productivity and quality levels are met

·Liaise with Fleet Management Service group to resolve issues

·Liaise with vendors on repair authorization issues

·Communicate procedures to vendors and internal customers

·Enforce company policies, guidelines, and regulatory requirements

·Enforce the safe and efficient operation of the fleet

·Minimize downtime and ensure timely availability of critical equipment (hirail, specialized vehicles) to support CN's day to day operations

·Ensure follow ups are carried out on critical vehicles

People Management

·Establish, plan, coordinate, and monitor staff requirements to ensure maximum productivity and utilization of facilities, equipment and materials

·Support, coach and provide guidance to RAC staff

·Establish and monitor team and individual Key Performance Indicators (KPIs) related to productivity, process invoicing and cost-avoidance

·Support Lead Hand in training of new RAC Mechanical Advisors

·Participate in the recruitment of new staff

·Lead monthly staff meetings

·Liaise with Union Representatives

·Handle grievances and investigations

Continuous Improvement

·Optimize processes and systems in place, including working closely with the I&T department

·Identify cost-reduction opportunities

·Liaise with national account vendors to identify and manage cost-savings

·Support and participate in the development and implementation of strategic plans

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The incumbent must be available to work shifts and weekends when necessary. The role requires being available on-call 24/7 to respond to critical incidences and to authorize repairs within his delegation of authority.

Requirements

Experience

Automotive, Truck and Coach Repair

·Between 3 to 5 years of experience in automotive, truck and coach repair

oBetween 3 to 5 years of experience managing people, projects and cross functional teams in a technical environment

oPrior experience in the operations of commercial utility vehicle fleets and railroads*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

·Professional Education Diploma (DEP) as an Automotive, Truck and Coach Mechanic

Competencies

·Identifies risks and anticipates impacts to ensure a safe and secure environment

·Cultivates relationships to proactively support customers' supply chain needs or those that support them

·Continuously displays a customer centric attitude in order to improve the customer's journey

·Shares timely information within and across functions to get things done effectively

·Inspires others with impactful communications and adapts to the audience

·Leverages feedback and coaching to improve performance

·Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations

·Applies analytical thinking to make recommendations that pursue sustainable performance

·Deals with pressure and change by staying calm to quickly adapt to changes

·Negotiates towards a win-win outcome while taking all points of view into consideration

·Continuous improvement mindset

·Medium- and long-range planning abilities

·Fluently bilingual both written and verbal (English, French)

Technical Skills/Knowledge

·Strong technical knowledge of mechanics, electronics and hydraulics

·Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)

·Knowledge of Federal and Provincial regulations concerning motor vehicles*

·Knowledge of CN's fleet operating environment, fleet maintenance practises, vehicle specifications, and regulatory requirements*

·Knowledge of CN's safety and environmental policies*

·Knowledge of fleet management mainframe computer systems*

*Any knowledge for any of the above would be considered as an asset

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