Customer Service Advisor

2 weeks ago

Montreal, Quebec, Canada CGI Full time
CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and more than 55,000 customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

  • Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
  • Worklife balance: a flexible weekday schedule.
  • Work environment recognized as one of the best in the Canada (Great Place to Work certified);
  • Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your jobrelated studies;
  • Career development supported by a professional development plan;
  • Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
  • Benefits that fit your needs: Flexible insurance plan, telemedicine, and more
You have to attend a paid full-time training of three (3) weeks.

Insights you can act on


While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.


When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today — one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Your future duties and responsibilities
This role is all about helping people and making a positive impact. You deliver the personal touch between the company and clients and act as a trusted advisor.

On a typical day, you will:

  • Guide clients on the current payroll legislative rules and regulations;
  • Ensure followup and resolution of clients' cases according to service level agreements;
  • Participate in knowledge sharing with your teammates;
  • Identify and document the problems encountered to improve your training.

Required qualifications to be successful in this role
You will use our payroll solutions to support our clientele online or by phone.

  • High school diploma;
  • Minimum of 2 years' experience in customer service in a call center environment (asset);
  • Customer service oriented and shown problemsolving skills;
  • Excellent verbal and written communication skills in French and English (an asset);
  • Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and of Internet navigation;
  • Ahuntsic College, Comprendre les principes de la paie, training or National Payroll Institute (NPI) PCP Certification (Asset).

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