Account Manager

1 week ago


Surrey, British Columbia, Canada Sabre Industrial Supplies Ltd. Full time

Responsibilities:

  • Develop and maintain relationships with clients.
  • Identify and develop new business opportunities.
  • Analyze customer needs and develop strategies to meet them.
  • Manage customer accounts and ensure customer satisfaction.
  • Provide timely feedback to clients on the status of their accounts.
  • Negotiate contracts with clients.
  • Prepare reports on account activities and performance.

JOB TITLE Solutions Specialist - VMI Solutions

TEAM Branch

REPORTS TO Sales Manager

DIRECT REPORTS N/A

KEY RELATIONSHIPS

Internal:
Account Managers, Inside Sales

External:
Customers, Vendor Partners

JOB SUMMARY


An Account Manager is the face of Sabre Industrial, providing support for existing accounts while hunting for new account opportunities.

The role requires cross-functionality between Solutions support, inside sales, and account manangement when the situation allows, and business development within existing and new accounts.


RESPONSIBILITIES AND DUTIES

  • Work with management and internal relationships to identify opportunities on new and existing jobsites and capture entire scope of project.
  • Communicate with relevant team members regarding opportunities to ensure we maximize our wins
  • Monitor customer feedback from the jobsite level and ensure this is communicated to relevant team member internally.
  • Promote Kelly Solutions at the jobsite and customer head office level.
  • Communicate new opportunities to the sales manager, internal sales relationships, and vendor partners when required.
  • Act as a Kelly Service rep to identified Key account jobsites, using this opportunity to build relationships with end users and understand the full scope of the opportunity.
  • Ensure customer needs and expectations are clearly noted and communicated to other relevant teams in the organization
  • Regularly review customer dashboards to identify opportunities for growth within existing accounts
  • Make suggestions and recommendations to jobsites regarding Fastening House Material Management Solutions, new products, and opportunities for innovation and improved efficiencies
  • Handle customer issues in a prompt, courteous manner in order to maintain partnerships with existing customers and develop growth with new opportunities.
  • Develop territories and route plan to target jobsites in and around the greater Vancouver area.
  • Monitor and report on progress towards achievement of plans and strategies
  • Excellent time management, and organizational skills
  • Passion for personal and professional development
  • Positive Communicator and Pro-Active Action Oriented
  • Ability to learn quick and acquire new knowledge
  • Performance driven and resultsoriented
  • Able to build winwin relationships
  • Exhibits positive attitude
  • Willing to pursue cross training opportunities as they arise
  • Team focused and commitment to maintaining positive work culture

Skills and Qualifications

  • Excellent skills in all industry accepted software (Excel, Word, Outlook)
  • Previous experience in the distribution industry (An asset, not mandatory)
  • Excellent verbal and written communication skills

Ability to commute/relocate:

  • Surrey, BC V4N 4C1: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (required)
  • Sales: 1 year (required)

Work Location:
In person

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Surrey, BC V4N 4C1: reliably commute or plan to relocate before starting work (required)

Experience:

  • Sales: 2 years (required)

Language:

  • English (required)

Work Location:
In person
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