Bilingual Customer Service Agent

1 week ago

Ottawa, Ontario, Canada Thermo Fisher Scientific Full time

How will you make an impact?


As a member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact We will support you in achieving your career goals every step of the way.


What will you do?

Key Responsibilities:

  • Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, and delivery.
  • Interacts with multiple areas including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely and accurate shipment of product and issue resolution.
  • Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.
  • Assesses situation and advances issues as appropriate.
  • Documents transactions and performs followup actions in accordance with departmental standard operating processes and procedures.
  • Stays abreast of new processes and initiatives within the company.
  • Completes all other duties as assigned.

How will you get there?

Minimum Qualification

  • Fluently Bilingual French and English both Written and Oral
  • High school graduate
  • 1 plus years of call center or customer service experience.
  • Must be proficient in Microsoft Office, including Word, Outlook and Excel.

Knowledge, Skills, and Abilities

  • Willingness and ability to adhere to structured telephone schedule.
  • Strong keyboarding skills.
  • Demonstrates superior communication including active listening and questioning skills.
  • Ability to exhibit perseverance and kindness.
  • Ability to diffuse customer dissatisfaction.
  • Excellent problem solving skills.
  • Professional written and verbal skills.
  • Demonstrates attention to detail and quality.
  • Ability to multitask and work in fast paced environment.
  • Works independently and demonstrates resourcefulness.
  • Excellent interpersonal skills/friendly and outgoing personality; enjoys assisting others.
  • Adaptable and flexible.

Physical/Environmental requirements**
Physical Activities

  • Sits 90%, walks and stands intermittently during working day.
  • Uses headset 90%
  • Keyboarding 7590%
  • Handles papers and office equipment. 10%
  • Stoops and bends when using files. 10%

Excellent Benefits Package

  • Review our company's Total Rewards
  • Medical, Dental, & Vision benefitseffective Day 15 PTO (paid time off) Days + Holidays
  • Company Match RRSP
  • Tuition Reimbursement eligible after 90 days
  • Employee Referral Bonus
  • Employee Discount Program
  • Recognition Program
  • Charitable Gift Matching
  • Company Paid Parental Leave
  • Career Advancement Opportunities

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them.

Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

We share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at ThermoFisher Scientific, where diverse experiences, backgrounds and perspectives are valued

  • Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status._

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