IOT/Cognitive Support Engineer

2 weeks ago

Calgary, Alberta, Canada Mindtree Ltd. Full time

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IOT/Cognitive Support Engineer

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Job Title:

Work Location

IoT JD: Summary View


• Minimum 3 + years' Experience on programming languages such as C#, Java & C++.


• Experienced and fully engaged in Software Development Life Cycle (SDLC).


• Design, code and debug applications in various software languages


• Experience in a technical role such as software engineer, solutions engineer, or similar.


• Knowledge on Code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis


• Good communication skills and ability to articulate tech issues accurately and succinctly in a manner that business users can understand and support.


• Azure Knowledge is an added advantage.


• Experience in production support and customer interaction


• Delivers Professional Services to sound technical, business and professional standards while ensuring strong customer satisfaction and success.


• Provides technical design and construction expertise to Customer implementations and deployments.


• Leadership - handle technically challenging and politically sensitive customer situations


• Strong communications skills – Excellent spoken and written English communication skills


• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence


• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable


• Demonstrable troubleshooting skills


• French Speaking and writing ability.

Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster

Skill Requirement: (list top 3-4 skills):

Technical / Soft Skills Expertise Level (Expert / Good / Knowledge)

C# and Java Expert

C++ Good

Communication Skills Expert

About US:

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Health Care Spending Account
  • Short Term and Long-Term Disability Coverage
  • Life Insurance
  • Annual vacation and other Paid Leaves
  • Maternity Leave Top Up Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

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