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Scada / Iot Technical Support Specialist
2 weeks ago
Company description
SCADACore is a leading IIoT SaaS tech start-up located in Calgary. We provide fully-managed SCADA / IIoT for companies in Oil & Gas, Environmental, Health & Safety, and other industries.
Job description
This role is ideal for individuals with good communication skills, and enjoys working with hardware and technologies such as SCADA, IoT, SaaS, and cellular networks.
Role and Responsibilities:
- Set up and integrate hardware, modems, sensors, and devices according to project specifications, and ensuring the system's connectivity to SCADACore's SaaS servers
- Receive, troubleshoot, and resolve inquiries from field technicians and customers
- Administrate customer accounts such as: setting up new users, permissions, alarm callouts, etc
- Onboarding new customers on SCADACore's SaaS system
- Make recommendations on improving the SaaS system
- Relay customer feedback on product enhancements
Experience & Qualifications:
- SAIT certification in IT, Electronics or Instrumentation; or BSc in Computer Science or Engineering
- Excellent communication and interpersonal skills
- Experience in IT, networking, and cellular technologies
- Detailoriented
- Able to effectively multitask
- Able to work independently
- Knowledge of SCADA, IoT, Modbus, PLC, and/or industrial protocols an asset
- Experience with electronics, measuring voltage and current, soldering, etc
- Ability to trace, troubleshoot, and solve a variety of IT and other technical issues
- Willingness to learn new technologies and industrial protocols
You will work with:
- Networking, APN, Cellular Connections
- SCADA and IoT
- Modbus, ROCLink, PLCs, and various industrial protocols
- A widerange of field devices and sensors
- Network Analysis and Packet Analysis
- Hardware setup and configuration
- SaaS Administration Tools (New Device Setups, Permissions, Passwords, Alarm Setup, etc)
Job Types:
Full-time, Permanent
Salary:
From $50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Onsite parking
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to Relocate:
Ave NE Calgary, AB T2E 7A1: Relocate before starting work (required)
Work Location:
In person
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