Regional Program Lead

2 weeks ago

Québec, Quebec, Canada McKesson Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d'améliorer la santé en général. Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.

Chez McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l'entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Travailler ici représente une occasion d'édifier une industrie qui est vitale pour nous tous.

Le ou la chef régional(e) de programmes est responsable d'établir et de maintenir un partenariat solide avec des parties prenantes à l'interne et à l'externe, à l'échelle régionale. La personne titulaire du poste a développé un sens pour l'optimisation et possède la capacité de collaborer avec des parties prenantes afin d'identifier les occasions d'améliorer l'efficacité des programmes sur le plan clinique. Cette personne fait partie intégrante de l'équipe des programmes de soutien aux patients, formée de dirigeants solides et d'experts en la matière.

**FONCTIONS PRINCIPALES**:

- Collaborer de près avec les associés pour leur fournir des conseils et un encadrement, élaborer des activités opérationnelles quotidiennes en fonction des préférences de chaque clinique et cultiver un milieu axé sur l'amélioration continue.
- Élaborer et communiquer des plans d'action afin de mettre en œuvre les initiatives de l'organisation de façon efficace.
- Offrir des solutions là où une réflexion constructive et l'innovation sont requises.
- Avoir un bon sens des affaires, notamment une compréhension approfondie des normes de qualité relatives à l'amélioration opérationnelle, à la planification stratégique et à la croissance des affaires.
- Faciliter la résolution de problèmes et de conflits, ainsi que l'intégration et la collaboration au sein de l'équipe interdisciplinaire.
- Fournir des observations sur les clients aux infirmières gestionnaires de cas, aux intervenants-pivots et aux membres de l'équipe des Opérations.
- Communiquer des pratiques exemplaires par des présentations à l'interne afin de concevoir des stratégies et solutions proactives pour les programmes de soutien aux patients.\
- Analyser les données des programmes et préparer des rapports en appui aux réunions internes avec les membres de l'équipe régionale.
- Animer les réunions internes du pôle régional avec les infirmières gestionnaires de cas, les intervenants-pivots et les spécialistes en remboursement.
- Travail effectué à 60 % sur le terrain et 40 % au bureau ou en télétravail.
- Diriger la création de solutions pour les patients, en collaboration avec les clients, l'équipe des programmes de soutien aux patients et les cliniques.
- Faciliter l'introduction des programmes auprès de nouveaux médecins et des cliniques de sclérose en plaques qui consultent nos programmes.
- Diriger l'évaluation continue de l'efficacité de COMPASS et de la satisfaction par rapport au système dans toutes les cliniques.
- Agir à titre de ressource et de point d'escalade pour les professionnels de la santé, les cliniques de sclérose en plaques, les infirmières gestionnaires de cas et les spécialistes en remboursement.
- Élaborer et communiquer des méthodologies opérationnelles et des pratiques de travail exemplaires afin d'améliorer les processus, le service à la clientèle et les relations avec les parties prenantes clés.
- Établir et maintenir des relations stratégiques avec les cliniques de sclérose en

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