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Customer Experience Representative

3 months ago

Burlington, Ontario, Canada Indigo Books & Music Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

WHAT YOU'LL DO

  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Aligns with Store Leadership on goals and objectives
  • Add joy to our customers' lives
  • Curate specific product collections for each customer you meet
  • Leave a lasting impression

Qualifications

WHO YOU ARE

  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

**WELCOME HOME