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Quality Assurance Supervisor

3 months ago

Mississauga, Ontario, Canada Greenshield Holdings Full time

WHO WE ARE
When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place.

In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription.

He knew there had to be a better way.

So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.


As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada.

Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers.

Honeybee Benefits is our next generation benefits platform built for today's modern workforce that empowers employers to compete better for talent.


THE ROLE IN A NUTSHELL

  • Develop and Implement Quality Management System:
  • Design, implement, and manage a comprehensive Quality Management System (QMS) that aligns with industry standards and regulatory requirements.
  • Establish and maintain processes for document control, change management, and risk assessment.
  • Oversee the tracking, analysis, and resolution of incidents related to quality, ensuring timely and effective corrective and preventive actions.
  • Final Oversight on incident resolution and collaboration with leaders
  • Conduct thorough investigations into incidents and implement corrective measures to prevent recurrence.
  • Lead and facilitate continuous improvement initiatives to enhance operational efficiency and quality outcomes.
  • Collaborate with crossfunctional teams to identify areas for improvement and implement best practices.
  • Develop a quality council across businesses.
  • Manage SOPs Governance, providing advisory and leadership support for overall business SOPS
  • Ownership of SOPs for quality, including incident/capa
  • Ensure the proper implementation and adherence to Standard Operating Procedures (SOPs) across all relevant departments.
  • Regularly review and update SOPs to reflect current industry standards and regulatory requirements.
  • Develop and deliver training programs to educate staff on the importance of SOPs and quality standards.
  • Conduct periodic training assessments and address gaps in knowledge through targeted programs.
  • Plan and conduct internal audits to assess compliance with SOPs and regulatory requirements.
  • Generate regular reports on key quality metrics and performance indicators for management review.
  • Provide datadriven insights to support decisionmaking and continuous improvement efforts.
  • Collaborate with external auditors and regulatory bodies as needed.

WHAT WE ARE LOOKING FOR

  • Bachelor's degree in a relevant field (Quality Management, Pharmacy, Healthcare Administration, etc.).
  • Proven experience in quality assurance within a healthcare or pharmaceutical setting.
  • Familiarity with regulatory requirements, including but not limited to FDA, cGMP, and other relevant standards.
  • Strong leadership and communication skills with the ability to collaborate effectively across departments.

NICE TO HAVE

  • Experience in developing and implementing effective training programs.
  • Knowledge of continuous improvement methodologies (e.g., Six Sigma) is a plus.
  • Certification in quality management (e.g., ASQ Certified Manager of Quality/Organizational Excellence) is preferred.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and expe