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Hospitality Supervisor

3 months ago

Vancouver, British Columbia, Canada Thierry Full time

Position:
Supervisor

Location:
Thierry

Reports to:
Store Manager

WHO WE ARE:

Thierry Busset is widely regarded as one of the finest pastry chefs in North America.

Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients.

Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings.

We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

***: The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties. This entry-level role is a great opportunity to gain supervisory experience within hospitality.

We are looking for full-time Supervisors at our Mount Pleasant location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Actively engage with guests, cultivating relationships and guest satisfaction
Support in recruitment and training of new front-of-house staff
Responsible for weekly and monthly inventory counts and inputting counts into reporting system
Proactively place orders each week and project upcoming inventory needs
Open/close store when scheduled
Manage staff and effectively and efficiently run daily shifts to ensure labour targets are met
Organize daily cake order forms and work with kitchen to manage ordering needs
Respond to all incoming inquiries and provide extensive product knowledge to all customers
Troubleshoot any maintenance or technological issues throughout your shift
Manage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experience

REQUIRED EXPERIENCE AND QUALIFICATIONS:

At least one year of experience in a hospitality/retail/food service environment
Supervisory experience is preferred
Post-secondary education in a related field such as Business or Hospitality Management
An excellent multi-tasker with an eye for detail
Organized and able to work under pressure in a very busy environment
Excellent English communication skills
Serving It Right Certification
Ability to work a flexible schedule with early morning, weekend, and holiday shifts

WE OFFER:

Extended health benefits after 6 months of employment
Competitive compensation
Tip pooling
Flexible schedule
Staff meals

This position will remain open until filled.