Camp Director

2 weeks ago

Montreal, Quebec, Canada Laurus Lifestyles Inc Full time
Position Summary


In the role of Regional Manager, you will assume a critical responsibility in driving the overall success of our organization.

Your primary focus will be overseeing the management and operations of multiple locations. This challenging and dynamic position demands a strategic thinker with exceptional leadership skills and a commitment to team development.

As the Regional Manager, your key duties will include managing seasonal and part-time staff, designing and implementing training programs, conducting interviews, and ensuring the consistent delivery of high-quality programs across all locations.

Key Responsibilities

Staff Management:

  • Oversee and manage contractual staff members across various locations.
  • Ensure compliance with organizational standards and legal requirements.
  • Utilize Agendrix for staff scheduling and approve worked hours, ensuring accuracy and compliance with organizational policies.

Training Programs:

  • Develop comprehensive management training programs.
  • Adapt counselor training programs to meet locationspecific needs.
  • Continuously update and enhance training materials to align with industry best practices.

Documentation:

  • Create and maintain a master staff list for all locations.
  • Add new staff members to communication platforms such as Slack.

Meetings and Workshops:

  • Conduct Managers Meetings and Workshops to align objectives and expectations.
  • Set roles and expectations for Location Managers and their management teams.
  • Check in on all locations weekly to ensure consistency and address issues.
  • Conduct weekly Location Manager Meetings for updates, feedback, and planning.

Workflow Creation:

  • Develop and implement efficient workflows for smooth operations.
  • Restructure the hierarchy of management roles and create detailed job descriptions and responsibilities.

Program Management:

  • Manage the creation and quality of camp programming, including the Juniors Program, leadership initiatives, and specialized training areas.
  • Continuously improve the quality and delivery of all Laurus programs.

Competitive Edge:

  • Ensure Laurus programs remain competitive and superior to other organizations.
  • Implement strategies to enhance the organization's market position.

Financial Management:

  • Implement a robust money collection system in collaboration with the Head of Customer Service, Customer Support Representatives, and Location Managers.

Human Resources and Management:

  • Assist the HR department in the recruitment process for operational staff.
  • Manage Location Managers and HR processes.
  • Conduct management evaluations and enforce discipline when necessary.

Communication and Coordination:

  • Coordinate with the Head of Operations, Customer Support, HR, and Marketing to communicate clear goals to Location Managers.
  • Act as the main point of contact between locations and the Director of Operations.

Crisis Management:

  • Develop and implement crisis management protocols.
  • Effectively address and resolve issues that may arise across locations.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of two (2) years in project and staff management.
  • Minimum of two (2) years in childcare.
  • Proven experience in multilocation management.
  • Strong leadership, communication, and problemsolving skills.
  • Familiarity with the camp and educational program industry is required.

Hard Skills:

  • Google Workspace
  • Scheduling (preferably with Agendrix)
  • Programming (with Youth and Young Adults)
  • Amilia (preferred)

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