Program Supervisor

1 week ago

Lindsay, Ontario, Canada City of Kawartha Lakes Full time

Job Brief:

Responsible for the implementation and oversight of tenancy-related Kawartha Lakes-Haliburton Housing Corporation financial services and processes. Includes leading a team of employees who deliver social services and/or community housing programs.

  • Employment Status:

Permanent Full time

  • Union:

NON-UNION

  • Open To:

Internal/External Applicant(s)

  • Closing Date:

11/07/23

  • Duration (if temporary):

N/A
Job Title
Program Supervisor
Wage $ 79,048- $ 92,

Reports To Manager, Human Services (Housing)

Department Human Services

Location Lindsay, ON

Hours Normal working hours are 37.5 hours per week with core working hours between 8:00 a.m. and 5:00 p.m.

Other Combination of general office environment and occasional off-site travel. Able to attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

About Kawartha Lakes-Haliburton Housing Corporation:
KLH Housing Corp.

provides good quality, safe, accessible, sustainable and affordable housing for a diverse population of low income households in need in the City of Kawartha Lakes and the County of Haliburton, including people with special needs.

In cooperation with other organizations, we create communities that foster good health and well-being by advocating for our tenants to receive the services they require.

In doing so, we recognize and respect the diversity of our communities and the people we serve.

Essential Duties

Specific to this role:

  • Oversee designated program staff, implementing standards and policies for delivery of the City's Social/Housing/Tenant services; monitor service delivery to ensure efficient service is provided, in accordance with provincial audit standards

As a member of the leadership team:

  • Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations and a high level of client service
  • Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments
  • Support, advise, supervise team members, providing feedback and or improvement opportunities
  • Research, quantify, facilitate and coordinate delivery of training needs to staff
  • Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions
  • Procure services and goods related to areas of responsibility, including the authorization of time off requests, time worked and overtime costs
  • Contribute to the development of annual program needs
  • Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues
  • Provide data to allow program reporting, decision making and evaluation
  • Complete research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility
  • Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes
  • Responsible for the hiring, onboarding and supervision of staff in a unionized environment; Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with City of Kawartha Lake's People Services; act as a Supervisor under the Occupational Health and Safety Act (OHSA)
  • Perform other related duties as assigned

Qualifications

  • Postsecondary diploma in Social Services, Early Childhood Education, Social Work or a related field as applicable to area of responsibility
  • Minimum of four years of related progressive experience, preferably in a municipal environment
  • Direct service and supervisory experience in a unionized environment
  • Indepth knowledge of all provincial and municipal legislation, regulations, policies and procedures applicable to area of responsibility
  • Detailed knowledge of trends and issues related to area of responsibility
  • Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management
  • Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail, accuracy and followthrough
  • Demonstrated customer service skills at a level to develop and maintain cooperative and collaborative working relationships both within and outside the organization
  • Demonstrated timemanagement skills with the ability to prioritize workloads and meet deadlines with mínimal supervision
  • Demonstrated ability to exercise discretion and tact while maintaining a high degree of confidentiality at all times, complying with all applicable privacy legislation and policies and procedures
  • Understanding of and the ability to engage with people with a full range of needs, problems and issues, and the ability to adapt communications to individual needs. This shall incl

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