Customer Service

2 weeks ago

Burnaby, British Columbia, Canada 123Dentist Full time

123Dentist is Canada's largest majority dentist-owned network of dental practices with more than 425 locations nationwide and in excess of 5000 employees.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist

We are looking for a highly motivated

This role will be based at our Burnaby Head Office and is an

on-site position.

Responsibilities and Duties:

  • Monitor, support, and collaborate with those clinics with low utilization in order to increase and optimize utilization by providing the necessary tools, resources, and reporting
  • Provide training on our procurement platform to newly acquired and existing 123Dentist clinics
  • Provide input to internal processes to improve the efficiency and effectiveness of support to offices
  • Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices
  • Supporting the onboarding team with procurement platform setup for clinics
  • Supporting offices for sample requests
  • Processing and supporting equipment orders with multiple vendors
  • Other duties as directed by the VP, of Procurement or designate

Education, Credentials, Qualifications:

  • Diplomalevel (or higher) education in a related field from a recognized education institution preferred but not mandatory

Required Skills & Abilities:

  • 3 or more years' experience in the customer service field prior experience in the dental industry is preferred but not mandatory
  • Selfmotivated with excellent organizational and time management skills
  • Experience using an integrated online purchasing system is required
  • Dentira and/or Coupa supply ordering system experience is preferred but not mandatory
  • Ability to liaise and build rapport with a wide variety of stakeholders at all levels
  • Excellent problem solving and decisionmaking skills
  • High level of verbal and written communication skills
  • Strong attention to detail
  • Handson approach and able to handle large volumes of work to tight deadlines
  • Excellent multitasking skills
  • Demonstrable competence in MS Excel/Teams/PowerPoint and comfortable operating at an Intermediate or Advanced level

Working Conditions:

  • Dynamic, supportive and friendly office environment with excellent corporate culture
  • Flexibility to meet deadlines and deliverables
  • Ability to adapt to a changing and growing business environment
  • 123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

  • Customer Service

    2 weeks ago

    Burnaby, British Columbia, Canada BlueBits Technologies inc Full time

    Customer SupportJob descriptionAbout CompanyAt Bluebits, we offer tremendous opportunities in developing your expertise, honing your skill sets, and building your career alongside a team of passionate, empowered, and engaged industry professionals. Bluebits is proud to offer a caring, open-minded, diverse working environment.Bluebits Technologies is...

  • Customer Service Supervisor

    2 weeks ago

    Burnaby, British Columbia, Canada MT Talent Full time

    Customer Service Supervisor We are seeking an Inside Sales/Customer Service Supervisor to join our client's team in Burnaby. This full-time role is ideal for a customer-oriented professional with leadership skills, offering an opportunity to work with a successful medium-sized manufacturing company. The role involves providing excellent customer service...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada COSENTINO Full time

    Burnaby, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations,...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada PHSA Full time

    Customer Service RepresentativeCustomer Care, BC Clinical & Support ServicesBurnabyWhat you'll do Records support calls into a database for reporting. Collects, compiles and summarizes information on requests and prepares regular reports. Orients customers on how to submit accurate requisitions. When requested by purchasing staff, forward purchase...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Lead

    2 weeks ago

    Burnaby, British Columbia, Canada Burlington Full time

    Burlington Customer Service Lead Tulsa , Oklahoma Apply Now LOCATION 7410 S Olympia Ave Tulsa OK US 74132OverviewNew Store Opening in Tulsa, OK in Spring 2024If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead Overview:As...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    4 weeks ago

    Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Watson Gloves Full time

    Are you interested in growing your career with Watson Gloves?Who We Are:With 106 years of experience, Watson Gloves is North America's single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada FortisBC Full time

    Affiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $20.35 HourlyWorkplace Flexibility: NoPosting End Date: Open until filledWe're a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Nutraways Enterprises TA Vitasave Full time

    About the Company:Vitasave is a Canadian-based, omni-channel health & wellness retail company. We sell natural health and wellness products through our online storefronts and through our brick & mortar retail stores.Our mission is to help everyone live a healthier life by connecting them with health & wellness products that best suit their needs. We take the...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Envo Drive Systems Inc Full time

    Who We Are:Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes.We are seeking a full-time experienced Customer Service Associate to join our team. If you love helping people, enjoy working in a collaborative environment, have a...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Canterbury Coffee Corporation Full time

    Do you enjoy engaging with others to solve problems and deliver routinely exceptional customer service?If you are passionate about building relationships, have excellent telephone etiquette and strong computer skills, we are looking for youCanterbury is seeking a highly organized Customer Service Representative to provide internal and external customer...

  • Customer Service Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    Requisition ID: 169604Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Part-Time: 18.75 Hours per WeekWhat you'll be doingOur Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Mr. Payday Easy Loans Inc. Full time

    Our growing consumer lending company is looking for a Customer Service Representative to join our team.Job duties include: Provide exceptional customer service Research and evaluate loan applicant's financial status, references, credit and risk Complete and submit credit and loan documentation Promote sale of credit and loan services Strong customer service...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...

  • Customer Service Supervisor

    2 weeks ago

    Burnaby, British Columbia, Canada Wesco Full time

    As a Customer Service Supervisor, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily workload to ensure required service volume and quality levels are attained. You will train and coach staff in standard policies, procedures, and best practices....

  • Customer Service Representative

    2 weeks ago

    Burnaby, British Columbia, Canada Lightspeed Communications Full time

    Lightspeed is one of Canada's original Internet Service Providers and we are searching for an outgoing, enthusiastic member to join our local team.We are seeking a team player who is self-motivated with strong attention to detail in data entry. You will consistently go the extra mile when it comes to organizational skills. You must be enthusiastic, with...